Do You Have Further Queries About Your Bus Trip?
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All bus companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.
What to Do if the Bus Leaves or Arrives Late?
Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.
If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the control of the company, each company has its own regulations and the corresponding conditions of change and cancellation apply. In many cases, you can exchange your ticket for another date or time for an extra fee. However, many companies offer flexible ticket schemes that can help prepare for any potential travel changes. Jefferson Lines offers the option to purchase Refundable Tickets. These are valid for travel for up to a year after the purchase date. These tickets do not need to be updated when traveling via the same scheduled route for a different day. You can still use these tickets.
If you need to change your schedule, you can bring the tickets to the nearest bus stop for free. Greyhound offers a similar option with its Flexible Tickets which allow passengers to receive full refunds if they haven’t used their ticket. Likewise, if a passenger only uses half of their ticket, they’ll receive half the ticket price. They can then exchange the ticket to another date free of charge.
Can Unaccompanied Minors Travel by Bus?
In many cases, children aged 12 to 16 can travel unaccompanied on the bus. This is provided they fill out an Unaccompanied Child Form. Both Greyhound and Jefferson Lines use this form for underage passengers, which requires:
- Passengers aged 12 to 16 must pay full fare. Child discounts typically only apply when travelling with a legal adult.
- The trip should be direct, without any transfers, and can last for a maximum of eight hours (each direction) between 7:00 a.m. and 8:00 p.m.
- Both the departing and destination stations should be full serviced facilities and not curbside stops. Furthermore, the station should be open when the child’s bus is scheduled to arrive.
- The person meeting the unaccompanied child must have a positive ID as well. Otherwise, the child may be released to the custody of Child Protective Services or local authorities.
- An additional fee of $15 ($30 for roundtrips) for each child traveling unaccompanied.
When traveling with megabus however, all children under 17 are required to be accompanied by an adult or someone at least 17 years of age.
327 Comments
RoseMarie Robles
I’m looking for the bus ny port authority to Atlantic city nj. I see the have 1 stop. Where does it stop?
CheckMyBus-Support
Dear RoseMarie,
Thank you for your message. There should be connections from New York, Port Authority to Atlantic City, New Jersey without any stops. When you click “view deal,” and are redirected to the bus company’s webpage, you should be able to see any stops there. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Jennifer Campolina Belo Rocha
Hello I didn’t received the email from the company with my booking number. Check my bus said is it alredy paid, but here is my confimetion email?
CheckMyBus-Support
Dear Jennifer,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a route, then you are redirected to the bus company’s webpage to make the booking and payment. To receive the email with your booking information, you must contact the company you booked with directly.
Best regards,
Your CheckMyBus Support
Heena
Hello
I want to travel from La Linea to Madrid on 7th feb departing from La Linea 21.00 pm reaching Madrid 5.50 am .I have to catch flight from Madrid airport on 8th of feb .. Early morning 8.00 am .
I just want to know Normally buses reach on time in Madrid or the delay is possible .
please let me know so that i can book accordingly .
Awaiting your reply at the earliest please so that i can book the same .
CheckMyBus-Support
Dear Heena,
Thank you for your message. Generally, buses always make an effort to make their routes on time, however there is always the risk of a delay from external events, such as weather or adverse road conditions, so it’s impossible to give a certain guarantee that the bus will not be delayed. Though, typically buses do make every effort to travel their scheduled routes on time.
Best regards,
Your CheckMyBus Support
Frank Norman
When I put in “Clearwater BC” to find if we can get there now that Greyhound has ceased its services in BC, CheckMyBus shows the coach stop on a map of Clearwater BC and comes up with the following which claims to identify popular bus routes to international destinations from A to B. These routes do not exist. Please fix this so we are not wasting our time following links to nothing,
“Popular bus routes Clearwater, BC: Overview of the most popular bus routes
Here’s an overview of the most popular bus schedules to and from Clearwater, BC. Just click on your preferred route and you’ll find all info on price, availability and more!
Coach connections (Canada)
International coach connections
Clearwater, BC ↔ Abilene, TX
Clearwater, BC ↔ Albany, NY – International Airport
Clearwater, BC ↔ Albert Lea, MN
Clearwater, BC ↔ Albuquerque, NM
Clearwater, BC ↔ Alpine, TX
etc
CheckMyBus-Support
Dear Frank,
Thank you for your valuable message. We apologise for any inconvenience our site might have caused. We are working to make sure that we have accurate and up to date information and are currently correcting this mistake.
We are continuously investing major efforts to have up-to-date and 100% correct information on our website. However, since we have over 50.000 stations in our system, it is extremely difficult to achieve 100% accuracy, and sometimes it can take some time for our system to catch up to changes within each bus company.
Best regards,
Your CheckMyBus-Support
Steven Hansen
Is half an hour enough time for me to change from one bus to another? In February 2019 I arrive in Grand Rapids MI from Charlevoix MI [a 6 hour trip]. I change in the bus station to another bus leaving for Toledo OH. There is just 25 minutes between my arriving and my leaving. With winter weather, is it likely I will miss my bus to Toledo? Could the bus to Toledo be held for me? Thanks, Steve
CheckMyBus-Support
Dear Steven,
Thank you for your message. Half an hour should be plenty of time for you to change from one bus to another if you’re doing so at the same station. However, it is worth noting that this can be risky if your bus there is delayed. With this in mind, we’d suggest looking into a flexible bus ticket so that if you do miss the first bus, you can easily get the next bus without hassle. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Madeline
Hi, i booked a bus on your website with a bus line called butterfield stage line. The location it sent me to was at a Dennys parking lot. I went in to ask if any buses pick people up there because the bus did show up and they told me no buses show there. So this BUTTERFIELD STAGE LINE is fake , i would recommend taking them off your site if you aren’t fake as well.
CheckMyBus-Support
Dear Madeline,
Thank you for your message. We’re sorry to hear that you’ve had a negative experience traveling with Butterfield Stage Line. For further questions or concerns regarding the company, Butterfield Stage Lines can be contacted at 951-765-5003
Best regards,
Your CheckMyBus Support
Sandy
I am leaving this evening on the bus that is leaving Houston Texas around 6:00 p.m. and I need to know what time it will arrive in welder Texas and what time and where is that station. Also I am going to cerritos, mexico
CheckMyBus-Support
Dear Sandy,
Thank you for your message. Unfortunately, we don’t currently have direct connections from Houston to Waelder, Texas in our system. However, there are buses from Houston to Flatonia, which is about a 12-minute drive from Waelder. You can reach Cerritos, Mexico from cities in Texas, such as Austin or Garland for about $103.00 via Turimex International. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Ayesha
I have a question I want to transfer from sabiha airport to bursa
And my flight arrived at 00:30 Am
So there is chance to have bus in this time !
CheckMyBus-Support
Dear Ayesha,
Thank you for your message. Unfortunately, there are currently no direct bus connections from Sabiha airport to Bursa, but there are connections from Istanbul – Samandira Bus Station to Bursa which operate at 1:00 AM, 1:45 AM and 2:00 AM to Bursa. From the airport, you should be able to take a shuttle or taxi to the station. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Ann
You jerks gave me the wrong bus pick up location in Sulmona Italy. Last bus of the night left me on the street with nowhere to go. Had to pay $100 for hotel
CheckMyBus-Support
Dear Ann,
Thank you for your message. We apologise for any inconvenience our site might have caused and can assure you that we’re always working to make sure that we have accurate and up to date information.
We are continuously investing major efforts to have up-to-date and 100% correct information on our website. However, since we have over 50.000 stations in our system, it is extremely difficult to achieve 100% accuracy, and sometimes it can take some time for our system to catch up to changes within each bus company.
Kindly provide us with the route and bus company you traveled with and we will gladly look into what might have gone wrong within our system to correct the mistake for future travelers.
Again, we apologise for the inconvenience, and we assure you we will continue to work towards preventing such errors from taking place in the future.
Best regards,
Your CheckMyBus Support
cassie pearce
Hi I want to travel from London to Bruges .does this price include the ferry .I’m very confused how this works ?
CheckMyBus-Support
Dear Cassie,
Thank you for your message. When you book a ticket between London and Bruges, it should be all inclusive for the trip and cover either the costs of the ferry or the Eurotunnel. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support