General information about the bus

General Bus Information

Do You Have Further Queries About Your Bus Trip?

CheckMyBus

Are you looking for general information about traveling by bus? Do you have questions about the route of your trip? Send us your questions and comments. We’re here to help!

An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.

What is the Address of the Bus Station/Stop?

With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All bus companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.

What to Do if the Bus Leaves or Arrives Late?

Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.

If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.

Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.

How Much Time in Advance is Necessary to Take the Bus?

Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.

Bus timetables

Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.

Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.

What Do I Do if I’ve Missed the Bus?

If you miss the bus for reasons beyond the control of the company, each company has its own regulations and the corresponding conditions of change and cancellation apply. In many cases, you can exchange your ticket for another date or time for an extra fee. However, many companies offer flexible ticket schemes that can help prepare for any potential travel changes. Jefferson Lines offers the option to purchase Refundable Tickets. These are valid for travel for up to a year after the purchase date. These tickets do not need to be updated when traveling via the same scheduled route for a different day. You can still use these tickets.

If you need to change your schedule, you can bring the tickets to the nearest bus stop for free. Greyhound offers a similar option with its Flexible Tickets which allow passengers to receive full refunds if they haven’t used their ticket. Likewise, if a passenger only uses half of their ticket, they’ll receive half the ticket price. They can then exchange the ticket to another date free of charge.

Can Unaccompanied Minors Travel by Bus?

In many cases, children aged 12 to 16 can travel unaccompanied on the bus. This is provided they fill out an Unaccompanied Child Form. Both Greyhound and Jefferson Lines use this form for underage passengers, which requires:

  • Passengers aged 12 to 16 must pay full fare. Child discounts typically only apply when travelling with a legal adult.
  • The trip should be direct, without any transfers, and can last for a maximum of eight hours (each direction) between 7:00 a.m. and 8:00 p.m.
  • Both the departing and destination stations should be full serviced facilities and not curbside stops. Furthermore, the station should be open when the child’s bus is scheduled to arrive.
  • The person meeting the unaccompanied child must have a positive ID as well. Otherwise, the child may be released to the custody of Child Protective Services or local authorities.
  • An additional fee of $15 ($30 for roundtrips) for each child traveling unaccompanied.
    When traveling with megabus however, all children under 17 are required to be accompanied by an adult or someone at least 17 years of age.

323 Comments

    • Avatar photo

      cmbblogadmin

      Dear Ignacio,
      Thank you for your message.
      Please note that CheckMyBus is a price comparison portal for intercity buses and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our search engine, you are then redirected to the operator’s webpage to make the booking and payment. To request booking confirmation, you need to contact the bus operator directly.
      Please, also check all your email folders, including junk and spam, and if you still haven’t received anything, we kindly ask you to get in touch with the bus company.
      They will certainly give you the necessary assistance.

      Best regards,
      Your CheckMyBus Support Team

  • brian v

    Tickets are NOT FULLY REFUNDABLE, as the website indicates before purchasing. I now have to file a Credit Card Dispute and send the screenshots of the website and also the email confirmation that show the ticket was supposed to be refundable.

    • Avatar photo

      cmbblogadmin

      Hi Brian,
      Thank you for your message.
      Please note that CheckMyBus is a price comparison portal for intercity buses and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our search engine, you are then redirected to the operator’s webpage to make the booking and payment. To request refund, you need to contact the bus operator directly and to check the Ticket Cancellation Terms on its website.

      Best regards,
      Your CheckMyBus Support Team

  • Tony Breen

    Hi,

    I am traveling from Zihuatanejo to Guanajuato on December 27, 2023.
    What are the times of bus departure from Zihuatanejo and arrival at Guanajuato and the cost.

    Thanks

    Tony

  • Cherise Samuels

    Someone has used my debit card with your company to purchase. On 5/22/22. I have been fight these charges with cash app & they have finally concluded I have to reach out to you for reimbursement. There are 2 charges ($15.28 & $25). What steps do I need to take?

    Please advise,

    Cherise Samuels

    • Avatar photo

      cmbblogadmin

      Dear Cherise,
      Thank you for your message.
      Please note that CheckMyBus is a price comparison portal for intercity buses and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our search engine, you are then redirected to the operator’s webpage to make the booking and payment. To request a refund, you need to contact the bus operator directly.

      Best regards,
      Your CheckMyBus Support Team

    • Avatar photo

      cmbblogadmin

      Dear Leon,

      Thank you for your email.
      Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our search engine, you are then redirected to the company’s webpage to make the booking and payment. To request a refund, you must contact the bus company directly.

      Please, let us know in case of any other doubt.

      Best regards,

      Your CheckMyBus Support Team

    • Avatar photo

      cmbblogadmin

      Hi Elijio,
      Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our search engine, you are then redirected to the operator’s webpage to make the booking and payment. To request a modification of your personal details, we recommend that you contact the operator directly.

      Best regards,
      Your CheckMyBus Support Team

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