General information about the bus

General Bus Information

Do You Have Further Queries About Your Bus Trip?


Are you looking for general information about traveling by bus? Do you have questions about the route of your trip? Send us your questions and comments. We’re here to help!

An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.

What is the Address of the Bus Station/Stop?

With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All bus companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.

What to Do if the Bus Leaves or Arrives Late?

Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.

If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.

Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.

How Much Time in Advance is Necessary to Take the Bus?

Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.

Bus timetables

Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.

Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.

What Do I Do if I’ve Missed the Bus?

If you miss the bus for reasons beyond the control of the company, each company has its own regulations and the corresponding conditions of change and cancellation apply. In many cases, you can exchange your ticket for another date or time for an extra fee. However, many companies offer flexible ticket schemes that can help prepare for any potential travel changes. Jefferson Lines offers the option to purchase Refundable Tickets. These are valid for travel for up to a year after the purchase date. These tickets do not need to be updated when traveling via the same scheduled route for a different day. You can still use these tickets.

If you need to change your schedule, you can bring the tickets to the nearest bus stop for free. Greyhound offers a similar option with its Flexible Tickets which allow passengers to receive full refunds if they haven’t used their ticket. Likewise, if a passenger only uses half of their ticket, they’ll receive half the ticket price. They can then exchange the ticket to another date free of charge.

Can Unaccompanied Minors Travel by Bus?

In many cases, children aged 12 to 16 can travel unaccompanied on the bus. This is provided they fill out an Unaccompanied Child Form. Both Greyhound and Jefferson Lines use this form for underage passengers, which requires:

  • Passengers aged 12 to 16 must pay full fare. Child discounts typically only apply when travelling with a legal adult.
  • The trip should be direct, without any transfers, and can last for a maximum of eight hours (each direction) between 7:00 a.m. and 8:00 p.m.
  • Both the departing and destination stations should be full serviced facilities and not curbside stops. Furthermore, the station should be open when the child’s bus is scheduled to arrive.
  • The person meeting the unaccompanied child must have a positive ID as well. Otherwise, the child may be released to the custody of Child Protective Services or local authorities.
  • An additional fee of $15 ($30 for roundtrips) for each child traveling unaccompanied.
    When traveling with megabus however, all children under 17 are required to be accompanied by an adult or someone at least 17 years of age.


  • Raewynne


    It has been so difficult to find a queries section.

    I tried to find on your website buses going from Thames New Zealand to Whangarei New Zealand on the 24 December 2023. The search doesn’t complete its search so I am none the wiser?

    I am looking for an early morning start?

    Kind regards


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      Dear Raewynne,
      Thank you for your message.
      Companies usually publish routes and tickets prices 3 months in advance and some even 6 months. I have checked our website and at the moment we do not have this route available for the month of December 2023. Please check the following link in the coming months to find out when the values for this route will be available.

      CheckMyBus Support Team

  • Samantha Clark

    My driver’s license was stolen I have a picture of my license in my tablet can I still ride the bus to return home

    • Avatar photo


      Dear Samantha,
      Thank you for your message and we are very sorry to hear about your experience.
      Please note that CheckMyBus is a platform that finds and compares all tickets and shows the best option to travel, but does not operate buses.
      Buying tickets online is a convenient way to compare many transport options and avoid queues. However, to clarify your doubt, you need to contact the bus company directly.
      Thank you very much and I hope it helps you.
      If you need to write to us again, we are here to serve you.

      CheckMyBus – Customer Service

  • Munmun kyal

    I would like to go on 18 May fron Cape Town to George by your mini van departing at 8.30 a.m ….May i know what will be the cost for 2 Adults + 2 children aged 12 n 7 yrs…The website shows 382 dollars which is very expensive for me ..i m ok with shared transfers but would like to reach the destination in 4-5 hrs duration…any discounts…do let me know

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      Dear XXX,
      Unfortunately, we don’t have information about possible discounts for the offer you have seen. You could try and search for more people interested in that route on that day, so that you can share the price with them, or you could have a look at the long-distance busses that are covering the same route. It’s true that a bus will require circa 2 more hours, but it will be definitely cheaper.
      Kind regards,
      CheckMyBus Customer Service Team

    • Avatar photo


      Dear Leanne,

      Thank you for your message.
      The rules may vary from company to company, generally, babies and children up to four years old can travel in the lap of their parent or legal guardian. In this case, since the child is not taking up a seat, you don’t need to pay for a ticket. We recommend that after you have looked for the best price and schedule on our website you can then contact the company of your choice, so that they can give you the correct information. In this article on our blog, you can find more information about travelling with babys: .

      Best regards,
      Your CheckMyBus Support Team

    • Avatar photo


      Dear Gerry,
      Thank you for your message.
      Regarding your question I would recommend to get in touch with the responsible department in your country. CheckmyBus is a comparison website where you can find the best prices for your trips but we do not operate the buses.

      Please, let us know in case of any other doubt.

      Best regards,
      CheckMyBus Support team

    • Avatar photo


      Dear Jean,
      On our website you can find all the available tickets by simply entering origin, destination and date and we will show you the buses available for that trip, if any.
      There are buses from Stirling (7,6 km from Dunblane) direct to Edinburgh Airport, please see here
      Please, note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our search engine, you are then redirected to the company’s webpage to make the booking and payment.

      Kind regards,
      CheckMyBus Customer Service Team

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