Do You Have Further Queries About Your Bus Trip?
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All bus companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.
What to Do if the Bus Leaves or Arrives Late?
Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.
If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the control of the company, each company has its own regulations and the corresponding conditions of change and cancellation apply. In many cases, you can exchange your ticket for another date or time for an extra fee. However, many companies offer flexible ticket schemes that can help prepare for any potential travel changes. Jefferson Lines offers the option to purchase Refundable Tickets. These are valid for travel for up to a year after the purchase date. These tickets do not need to be updated when traveling via the same scheduled route for a different day. You can still use these tickets.
If you need to change your schedule, you can bring the tickets to the nearest bus stop for free. Greyhound offers a similar option with its Flexible Tickets which allow passengers to receive full refunds if they haven’t used their ticket. Likewise, if a passenger only uses half of their ticket, they’ll receive half the ticket price. They can then exchange the ticket to another date free of charge.
Can Unaccompanied Minors Travel by Bus?
In many cases, children aged 12 to 16 can travel unaccompanied on the bus. This is provided they fill out an Unaccompanied Child Form. Both Greyhound and Jefferson Lines use this form for underage passengers, which requires:
- Passengers aged 12 to 16 must pay full fare. Child discounts typically only apply when travelling with a legal adult.
- The trip should be direct, without any transfers, and can last for a maximum of eight hours (each direction) between 7:00 a.m. and 8:00 p.m.
- Both the departing and destination stations should be full serviced facilities and not curbside stops. Furthermore, the station should be open when the child’s bus is scheduled to arrive.
- The person meeting the unaccompanied child must have a positive ID as well. Otherwise, the child may be released to the custody of Child Protective Services or local authorities.
- An additional fee of $15 ($30 for roundtrips) for each child traveling unaccompanied.
When traveling with megabus however, all children under 17 are required to be accompanied by an adult or someone at least 17 years of age.
327 Comments
Sandra Anderson
I cant seem to find a route between Davenport IA and Zion , IL. How about Davenport to Rockford, IL? And Davenport to Rockford, Il. And Davenport to Viroqua, WI
CheckMyBus-Support
Hi Sandra,
Thank you for your message. Unfortunately, there isn’t a direct connection from Davenport to Zion, IL but you can travel to Chicago via Greyhound and then from Chicago, use regional transportation to reach Zion, IL. To get to Rockford, IL, you can travel from Davenport to DeKalb, IL and from there, take a taxi to Rockford. To travel to Viroqua from Davenport, you can travel to Chicago, then from Chicago to Madison and from Madison to La Crosse, WI. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support Team
CheckMyBus-Support
Hi Sandra,
Thank you for your message. Unfortunately, there isn’t a direct connection from Davenport to Zion, IL but you can travel to Chicago via Greyhound and then from Chicago, use regional transportation to reach Zion, IL. To get to Rockford, IL, you can travel from Davenport to DeKalb, IL and from there, take a taxi to Rockford. To travel to Viroqua from Davenport, you can travel to Chicago, then from Chicago to Madison and from Madison to La Crosse, WI. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support Team
Phyllis So
I booked a bus ride with Alsa from Barcelona Airport to Valencia. It turns out it was booked for Barcelona Nord. I was not able to use this ticket.
Is it possible to get a refund?
I have the printed out ticket if you need the number.
cmbblogadmin
Dear Phyllis,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus connection in our search engine, you are then redirected to the company’s webpage to make the booking and payment. In this case, you would need to contact Alsa directly to receive the refund.
Best regards,
Your CheckMyBus Support Team
Paul Ruszel
Hi, Trying to book the bus from Puerto Vallarta to Melaque but website insists on a zip code which we do not have in Canada. I enter my postal code but it is not being accepted. Trying to book 1pm bus on Monday March 2, 2020. What do I do?
CheckMyBus-Support
HI Paul,
Thank you for your message. When booking this route, you can opt to travel with Futura via ClickBus Mexico. Here you will not be required to enter your postal code and this route also is the cheapest deal for the connection. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support Team
Jose Fernando Granada
Por favor me informan si hay ruta de buses sin paradas entre Jacksonville y Saint Petersburg en Florida, USA?
CheckMyBus-Support
¡Hola José!
Gracias por tu mensaje. En el siguiente enlace encontrarás todas las empresas de autobuses que hacen ese recorrido. Desafortunadamente, parace que la diferentes empresas de autobuses hacen varios cambios durante el trayecto. Te recomendamos que una vez que visites la página y hagas clic en “view deal”, busques exactamente dónde la empresa hace estos cambios. Los precios de los tickets para salir, por ejemplo, el día 13 de enero van desde los 24$:https://www.checkmybus.com/#departureDate=2020-01-13&origin=Jacksonville%2C%20FL%2C%20USA%2430.329039%2C-81.672256&destination=Saint%20Petersburg%2C%20FL%2C%20USA%2427.773056%2C-82.64&sortValue=Price&sortOrder=ascending&radius=15&adults=1&filterTransportTypes=0%2C5
Esperamos que tengas un buen viaje a Saint Petersburg.
Un cordial saludo,
Equipo de Atención al Cliente de CheckMyBus
Daniel
Greetings,
I have a question concerning a trip located in Bulgarie (Europe). I wish to travel from Sofia to Varna, on the website I can see there are carpooling aps that exist to do this. (Blabla Car)
However, when I check on the blabla car app nothing appears on the date for that route. (16th of Jan 2020, Sofia-Varna)
Could you please tell me why?
Thanking you very much,
Kind regards,
Daniel
CheckMyBus-Support
Hi Daniel,
Thank you for your message. We have been checking the website of Bla Bla Car.com directly and it seems that they don´t operate in Bulgaria. That could be a reason to explain why you are not able to see that route in their app. On our website, we can see that there are several bus companies that provide that route with prices from 17.19$. Please see all the routes available in the following link: https://www.checkmybus.com/#departureDate=2020-01-16&origin=Sofia%2C%20Bulgaria%2442.6977082%2C23.3218675&destination=Varna%2C%20Bulgaria%2443.2140504%2C27.9147333&sortValue=Price&sortOrder=ascending&radius=15&adults=1
In case you still want to travel with blablacar, we recommend you to contact them directly and ask for the routes available in Bulgaria if there have any.
Kind regards,
Your CheckMyBus Support Team
David Malcolm
My flight from Montreal Canada to Cancun Mexico has just been canceled so I won’t make the bus I purchased the tickets for Jan1 at 5pm from the airport. I don’t know new arrival time to re book I will still need these tickets when I finally arrive Delay is major winter storm Please advise
CheckMyBus-Support
Hi David,
Thank you for your message. Please notice that CheckMyBus is an intercity bus price comparison portal for buses and routes, so we don´t sell tickets or operate with buses directly. We recommend you to contact the bus provider you bought your tickets with and reach this issue with them directly.
Kind regards,
Your CheckMyBus Support Team
Yevgen
Hey.
Is my ticket refundable?
CheckMyBus-Support
Hi Yevgen,
It depends on which company you purchase your tickets with. Some companies offer refunds depending on the specific situation, therefore we recommend that you check which company you were supposed to travel and to please check with them on their refund policy.
Kind regards,
Your CheckMyBus Support Team
Joseph Andrews
I just booked a ticket but the screen went white and I don’t know if it went through.
CheckMyBus-Support
Dear Joseph Andrews,
Thank you for your message. We apologise for any technical issues you might have during the purchase of your tickets. Please notice that CheckMyBus is an intercity bus comparator for routes and buses, so we don’t sell tickets or operate with buses directly. We recommend you to contact the bus provider you bought your tickets with in order to confirm with them that everything went fine.
Best regards,
Your CheckMyBus Support Team
KANUBHAI
I have to go Kawala Greece from Istanbul
I am comeing from India at New Airport,
what address of Otogar bus station,
and you have point for pickup from new airport after 4.00 pm.
CheckMyBus-Support
Dear Kanubhai,
Thank you for your message. In order to complete that route you will need to flight from New Airport (India) to Instanbul directly. Afterwards, you can take a bus from Instanbul that brings you to Kavala (Greece) directly. Please check the following link to find the best prices for that route. Regarding your second question, unfortunately, CheckMyBus is an intercity bus price comparison portal which means that we don´t sell tickets or provide buses. You will need to contact the bus company you are travelling with to confirm if they provide that service at the airport.
Best regards,
Your CheckMyBus Support Team
Sorcha
Hi,
Just checking, is this bus going tonight? In 3 hours and 40 minutes?
Thanks.
CheckMyBus-Support
Dear Sorcha,
Thank you for your message. The buses´ routes and timetables will depend on where you travel from and your destination. Please contact directly the bus provider you want to travel with to know their timetables and routes. You can also check all routes available on our website: https://www.checkmybus.com/
Best regards,
Your CheckMyBus Support Team