Frequently Asked Questions about the Bus (FAQ)


Here, you will find the most frequently asked questions about the bus from CheckMyBus users.

Thanks to the well-established bus routes across America and the efforts of numerous companies, such as Greyhound, megabus and FlixBus, bus travel has been made a lot easier than before. Apart from the low price tickets, traveling by bus offers you advantages, such as extra luggage  compared to flights or rail, free and fast Wi-Fi on board as well as XXL legroom with reclining seats. Simply enjoy a cheap and comfortable bus trip!

In addition, this extensive coverage has allowed for very cheap ticket prices and a large number of destinations to visit by bus.

Likewise, buses offer many services and advantages compared to alternatives, such as rail, flights or ride-sharing.

However, there are many travelers who still have certain questions when traveling by bus.

Here you will have all the information regarding your trip: from buying tickets and cancelling tickets to traveling with pets on the bus.

Simply click on the topic that interests you to find the answer:

Table of Contents

Buying, changing and cancelling tickets

Luggage, sports equipment and pets

Stations, stops and bus schedules

Students, seniors and large families

Children and people with special needs

Onboard services


Buying, changing and cancelling tickets

As you may know, there are fewer luggage limitations for buses. Amenities, such as Wi-Fi, reclining seats or extra space for legroom make the bus a comfortable travel option.

Undoubtedly, many of the frequently asked questions from CheckMyBus travelers are related to tickets, travel conditions and discounts on buses in the USA.

Within each of the following topics you will find a list with the most frequently asked questions by bus travelers.

1. How can I find bus tickets with CheckMyBus?

CheckMyBus is an online bus search engine that shows you the best deals for your trip with a single click.

We also show you the departure and arrival station as well as the route and changes (if any). We even show you a map where you can easily locate your bus.

Once you have found the best deal for your trip, just click on View Deal.

From there, you will be redirected to our partner’s page where you will buy your tickets.

*Another frequently asked question from our travelers is whether to book the ticket far in advance.

Our advice is to book as soon as possible to take advantage of discounts and promotions of different companies.

2. Do I purchase the ticket directly on CheckMyBus?

No. CheckMyBus is just a price comparison site where we show you the best deals and bus routes.

The purchase of your ticket must be done directly on the website of our partner. CheckMyBus also does not operate any type of bus line.

3. How can I pay for a bus ticket online?

The type of online payment available will depend on the bus company you are traveling with.

Normally, payment methods, such as credit or debit cards, are accepted by all companies. There are also other payment options, such as PayPal or American Express.

Due to COVID-19, many intercity bus-lines have updated their payment systems.

Therefore, we recommend you visit our company pages where you can find the online payment methods accepted by each company.

4. Can I make changes to my ticket?

Most bus companies allow you to make changes to the date and time of your tickets.

Generally, bus companies offer changes up to two hours before departure.

In case you make a last-minute change, you’ll likely need to pay an added fee to update your booking.

5. How do I cancel a ticket?

One of the most frequent questions customers ask is how to cancel their bus ticket.

To cancel your tickets, you must contact your bus operator through the company’s website or call their telephone number.

As an alternative, we recommend trying different social media channels (i.e. Facebook or Instagram) to request a refund.

Note: Ticket cancellation cannot be done with CheckMyBus. You will have to contact the bus company directly.

Luggage, sports equipment and pets

1. How much luggage can I take on the bus?

In general, storing suitcases up to a maximum of 50 pounds is free of charge.

On the other hand, if you exceed the limit, it is possible that the bus company will still allow you to store your luggage for an extra fee.

Hand luggage must be stored in the overhead compartment and should not be registered as having dangerous goods.

For more questions or concerns you may have about luggage, we suggest you contact the bus company directly.

2. Can bicycles, surfboards and skis be transported?

Bringing bicycles, surfboards and skis typically costs an added fee.

Regarding sports equipment, it must be properly packaged so as not to damage the luggage of other travelers.

For international trips, this type of luggage is not usually accepted (consult the company for more information).

3. What do I  do if my luggage is lost or damaged?

As soon as you arrive at your destination, we recommend that you fill a lost luggage form.

If the bus company does not have one, you can also contact them directly through a support form, email, telephone or social media channels.

*Important* Do not forget to have your ticket at hand or the billing receipt if applicable.

4. How can I bring my pet on the bus?

For most bus companies, the transport of pets is prohibited with the exception of guide dogs, in the cabin where passengers travel.

If you travel on a domestic route, animals may be allowed to travel below the cabin as long as they’re in an approved carrier.

Only one animal is allowed per coach and normally an extra fee must be paid. On international routes, it is typically forbidden to travel with animals.

Stations, stops, schedules and delays

1. Where does my bus leave from and how do I find my stop?

When you search for your route with CheckMyBus, our search engine will show you both the stops and stations of your trip, as well as the bus company.

After finding the connection you want, on the left you can customize your search by selecting the arrival and departure dates, company, price, and we will also show you if the bus is direct or has changes.

2. How early do I have to be to catch the bus?

In general, as long as you already have the ticket and you know where the stop or station is, it is usually enough to be there 10 – 15 minutes in advance. However, there are some special cases, such as international trips, where bus companies recommend showing up at the station 20 – 30 minutes before the bus departs.

Discounts for students, pensioners and group trips

1. What kind of discounts are available for students?

Among the different topics and frequently asked questions from our travelers, one of the most popular is above all related to discounts.

Discounts for students and/or youth vary completely from company to company. Some companies offer discounts for certain routes.

Due to the large number of offers, it is best to check with the company before buying tickets.

2. Are there offers for senior citizens?

As in the case of students, discounts for seniors also depend on the bus company.

Likewise, we recommend that you check the company and its promotions before buying the bus ticket.

3. Are there special rates for groups?

In many of the companies you can find special rates for groups that usually have up to 30% discount on the normal price of tickets.

However, if you plan to travel in larger groups of between 20 and 30 people, we recommend renting a bus directly.

Not only in terms of price, but rental buses offer many other services and benefits compared to regular bus lines.

*CheckMyBus Tip* You can find more info on the bus deals and discounts page.

Children and people with special needs

1. Can minors travel without an adult?

Children under 4 years of age may not travel without the company of an adult on national routes.

There are, however, some companies that offer the possibility that the minor can travel with the authorization of a legal guardian.

Therefore, we recommend you contact the company directly to confirm this information. For international travel, passengers generally cannot travel alone until they are 16 years old.

2. How can you travel with a baby on the bus?

In this sense, there is no longer a general regulation for small children or babies on buses.

Many companies offer advice and recommendations when taveling with babies on the bus.

Since there are no legal regulations about the transport of small children or babies on buses, companies usually only offer advice and recommendations.

Different companies usually do not have baby seats or only provide one or two units per bus. So, it is advisable to travel with some type of seating where the baby can go as comfortable and safe as possible.

3. Can I ride the bus with my wheelchair?

Although many of the buses are adapted for people with mobility limitations, it is necessary to contact the company to check and confirm if they have such vehicles equipped with a lifting platform and seat anchors for the selected route.

Each company will provide more information through its telephone service or website.

Other frequently asked questions: Services and benefits

1. What services and benefits do the buses offer?

Despite their differences, all bus companies have something in common and that is that they seek to offer the greatest possible comfort on board. In most buses today, we find air conditioning, individual reading lamps and comfortable reclining seats.

The individual headphone jacks on each seat and television screens are present in many services, and allow you to watch movies or listen to the radio while traveling.

Free internet connection via Wi-Fi is something that, while not yet integrated in all vehicles, will not take long to arrive.

Many companies already have free Wi-Fi in a large number of services. Another great innovation is the implementation of individual plugs in each seat.

More and more companies offer special services that, due to a surcharge on the ticket price, offer greater benefits on board. For example catering, toilets, seats with extra leg room, and even multimedia centers in each seat.

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    • CheckMyBus-Support

      Dear Pat,

      Thank you for your message. Due to how quickly the situation is changing, we always advise referring to travel advisories prior to your trip to make sure you’re aware of the most up-to-date travel restrictions and requirements. As of now, travel between Johannesburg and Malawi should be permitted with the likelihood of needing to quarantine and/or provide a negative COVID test prior to your trip. For further information however, please refer to official sources, such as government sites, as well as the bus company you plan to travel with for more info on specific requirements that might apply.

      Best regards,
      Your CheckMyBus Support Team

    • CheckMyBus-Support

      Dear Masato,

      Thank you for your message. While you typically need the CPF ID to book a ticket in Brazil, you can also use your passport number in certain cases. Often when boarding the bus, you need to show your ticket as well as a form of photo ID. We advise checking with the company you plan to book with if it will accept these in place of a CPF.

      Best regards,
      Your CheckMyBus Support Team

    • CheckMyBus-Support

      Hola María,

      Gracias por tu mensaje. Lamentablemente, en estos momentos no hay conexiones directas de autobús desde Sacramento al aeropuerto de San Francisco, sin embargo, puedes viajar a la ciudad de San Francisco y luego tomar el transporte local para llegar al aeropuerto desde la estación principal. Si tiene más preguntas, no dude en volver a ponerte en contacto con nosotros.

      Un saludo,
      CheckMyBus Support Team

    • CheckMyBus-Support

      Dear Dallas,

      Thank you for your message. Unfortunately, there isn’t currently a direct bus route from Regina, SK to Bracebridge, ON in our system at this time. You can travel from Regina to Winnipeg, then from Winnipeg to Thunder Bay. From Thunder Bay, you can travel to Sault Ste Marie, then from Sault Ste Marie, you can travel to Sudbury, then from Sudbury, you can travel to North Bay and finally from North Bay, you can travel to Bracebridge.

      Best regards,
      Your CheckMyBus Support Team

  • carlos

    Hello, how is the proces of crossing the border. do we go down and back up. the bus

    I’m a mexicn living in Mexico and traveling tucson with a tourist visa. is there something else I should now _ or extra fees_


    • CheckMyBus-Support

      Dear Carlos,

      Thank you for your message. From where would you like to travel ? For more information about requirements and restrictions when travelling between Mexico and the Untied States, we suggest referring to official travel advisories from both countries for the most up-to-date and reliable information.

      Best regards,
      Your CheckMyBus Support Team

    • CheckMyBus-Support

      Dear Anel,

      Thank you for your message. From where would you like to travel to Savannah, GA? You can find all available bus routes by entering your departure city and Savannah, GA in the CheckMyBus search bar along with the date you would like to travel on. You will then get all available bus results from different companies and can select the bus route that best fits to be redirected to the company’s webpage to make the booking and payment. If you have any further questions, please feel free to get in touch with us again.

      Best regards,
      Your CheckMyBus Support Team

    • CheckMyBus-Support

      Dear Jessica,

      Thank you for your message. There are buses available from New Orleans, LA to Little Rock, AR but availability may vary from day to day. For example, on 18 December, there is a connection which departs at 8:15 and arrives at 5:25 in the morning the next day for a 21 hour connection. If you have any further questions, please feel free to get in touch with us again.

      Best regards,
      Your CheckMyBus Support Team

    • CheckMyBus-Support

      Dear Susan,

      Thank you for your message. Unfortunately there doesn’t appear to be a direct connection from Babylon, NY to Oswego, NY available in our system at this time. You can travel from Babylon to New York City via regional transportation (i.e. the Long Island Rail Road), then from New York City, travel to Syracuse via Greyhound or Via Rail. From Syracuse, you can then travel to Pulaski via Trailways, which is about 20.4 miles from Oswego. The estimated cost is $50 – 80 depending on when you would like to travel and at what time. Due to the current situation, we strongly suggest getting in touch with bus or rail providers to see which restrictions and or requirements may apply.

      Best regards,
      Your CheckMyBus Support Team


    If I book a ticket for 7/3 departing at 11:59pm, does it leave before midnight on 7/2 and arrive on 7/3? It seems counterintuitive, but it’s listed before daytime departures on 7/3, so I’m confused.
    A prompt answer would be greatly appreciated. My email is

    • CheckMyBus-Support

      Dear Neil,

      Thank you for getting in touch. For which route is the bus ticket? Generally, if a connection departs before midnight on one day and then arrives to the destination the next day, the dates should be listed. Kindly let us know which route you are searching for, and we will investigate this matter further to try to clear up any confusion.

      Best regards,
      Your CheckMyBus Support Team

  • Sawishi

    Why is there no buses running from Tulsa Oklahoma to New Orleans cause I’m trying to get home I don’t wanna be stuck out here anymore please help me get back to my hometown.

    • CheckMyBus-Support

      Dear Sawishi,

      Thank you for your message. Unfortunately, there doesn’t appear to be a direct connection from Tulsa, OK to New Orleans, LA in our system at this time. However, you can travel from Tulsa to Dallas, TX and then from Dallas, you can travel to New Orleans. If you have any further questions, please feel free to get in touch with us again.

      Best regards,
      Your CheckMyBus Support Team

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