Do You Have Further Queries About Your Bus Trip?
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All bus companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.
What to Do if the Bus Leaves or Arrives Late?
Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.
If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the control of the company, each company has its own regulations and the corresponding conditions of change and cancellation apply. In many cases, you can exchange your ticket for another date or time for an extra fee. However, many companies offer flexible ticket schemes that can help prepare for any potential travel changes. Jefferson Lines offers the option to purchase Refundable Tickets. These are valid for travel for up to a year after the purchase date. These tickets do not need to be updated when traveling via the same scheduled route for a different day. You can still use these tickets.
If you need to change your schedule, you can bring the tickets to the nearest bus stop for free. Greyhound offers a similar option with its Flexible Tickets which allow passengers to receive full refunds if they haven’t used their ticket. Likewise, if a passenger only uses half of their ticket, they’ll receive half the ticket price. They can then exchange the ticket to another date free of charge.
Can Unaccompanied Minors Travel by Bus?
In many cases, children aged 12 to 16 can travel unaccompanied on the bus. This is provided they fill out an Unaccompanied Child Form. Both Greyhound and Jefferson Lines use this form for underage passengers, which requires:
- Passengers aged 12 to 16 must pay full fare. Child discounts typically only apply when travelling with a legal adult.
- The trip should be direct, without any transfers, and can last for a maximum of eight hours (each direction) between 7:00 a.m. and 8:00 p.m.
- Both the departing and destination stations should be full serviced facilities and not curbside stops. Furthermore, the station should be open when the child’s bus is scheduled to arrive.
- The person meeting the unaccompanied child must have a positive ID as well. Otherwise, the child may be released to the custody of Child Protective Services or local authorities.
- An additional fee of $15 ($30 for roundtrips) for each child traveling unaccompanied.
When traveling with megabus however, all children under 17 are required to be accompanied by an adult or someone at least 17 years of age.
327 Comments
Tia parker
I’m trying to get a ticket to New York leaving Des Moines ia and it shows a ticket one way for $96
But when I go to view deal it gives me a different price of $166. I’m wanting to know how can I purchase the ticket that shows the price on the site, cause I’ve been trying to book this ticket to leave on the 9th of December and it keeps giving me a more expensive price. Please tell me what to do to get the price I’m seeing on the site.
CheckMyBus-Support
Dear Tia,
Thank you for bringing this to our attention. Unfortunately, we’ve momentarily experienced a technical issue where our price is catching up to changing fares from our partners. The price you see on the company’s webpage once you are redirected is the final company. While we work to show the most accurate information possible, delays can sometimes cause such a discrepancy. We apologize for any inconvenience and confusion caused and are always working to improve our user experience.
Best regards,
Your CheckMyBus Support Team
frédérique lahaie
Hi, the 27th december I will arrive to Berlin TXL at 9:55 AM, and I want to go to Amsterdam directly after! I looked for some bus and saw that there is one at 11:15 at the bus station of Berlin, but i’m not sure if it’s will be too short in time. If i’m late (and already buy my bus ticket) can I go to the other bus after (if there is one) for the same price or receive my cash back?
Thank you,
Frédérique Lahaie
CheckMyBus-Support
Dear Frédérique,
Thank you for your message. We generally advise leaving at least two hours at the airport to make it through customs and collect your luggage. Some coach companies, such as FlixBus allow a flexible ticket fare so that you can take a bus within 24 hours of your original ticket time. This could be a good option for arriving at the airport as a normal ticket price is only valid for the time specified, and if you miss it, you’ll need to book another. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support Team
Leontia Keogh
Plan to book 3 tickets with u on Dec 8th from Bergamo in the morning to central venice, and back in the evening want flexi ticket for coming home or maybe both ways because never having been to these places, would be so grateful for the information. Where to get off and on. We want to be right in venice and we r staying in newtown Bergamo near the railway station we r staying in hotel /star Bergamo
CheckMyBus-Support
Dear Leontia,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” you are then forwarded to the bus provider’s webpage to make the booking and payment. In this case, the bus departs from Bergamo Airport to Venice Mestre (Stazione FS), however the most up to date and specific information will be printed on your final ticket once you’ve booked. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Neha
Hey i want to book the ticket to montreal i want to go by bus and take the plan when i return i m not understanding is there any customer service number who can help
CheckMyBus-Support
Dear Neha,
Thank you for your message. From where would you like to travel to Montreal? You can find all available bus connections to and from Montreal by entering the information in our search engine to compare the results. If you have any further questions, please feel free to contact us again either here or via facebook or email.
Best regards,
Your CheckMyBus Support
Shateek Elmore
Hi , i would like to know can i also pay with cash at location of pickup?
CheckMyBus-Support
Dear Shateek,
Thank you for your message. Where would you like to travel to? Generally, you can purchase tickets at the bus station, however this may vary from provider to provider, and it’s also won’t guarantee you a seat for the time you’d like to travel to. We usually recommend booking online for the best prices and to reserve your seat ahead of time so you can travel when you’d like to go. If you have any further questions, then please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Sandy Anduran
Hi, I am traveling from Bangkok to Poipet to renew my tourist visa which has expired for a few days. Can I make a visa run and reenter Thailand from Cambodia on the same day ?
CheckMyBus-Support
Dear Sandy,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t operate buses. Unfortunately, this is a question that we’re not the best equipped to answer. For questions related to traveling with a visa, we suggest contacting the appropriate authorities within Thailand and Cambodia.
Best regards,
Your CheckMyBus Support
SAYUMI HAYAKAWA
Reservé un autobús de Guanajuato desde la Ciudad de México, pero no he recibido un correo electrónico de confirmación.
¿Puedes confirmar y enviarme un correo electrónico?
CheckMyBus-Support
Hola Sayumi,
CheckMyBus es un portal de comparación de precios y rutas de autobús. Nosotros no vendemos los boletos directamente ni hacemos lo viajes. Nuestros socios son los que se encargan de hacer la venta de boletos ya que lo que hacemos nosotros es únicamente redirigir a nuestros usuarios. Por lo tanto, te pedimos que por favor contactes a la empresa con la que viajarás o dónde se compró el boleto para que ellos te manden el email de confirmación. Si no recuerdas cuál es, sugerimos que hagas una recreación de tu compra ya que de esta forma podrás ver quién expide el boleto.
Saludos,
Equipo de Asistencia CheckMyBus
Deborah McCann
can i take small dog on bus
CheckMyBus-Support
Dear Deborah,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t operate buses. Different bus companies have varying policies regarding pets onboard the bus and to know for sure what’s allowed, we suggest contacting the bus company you’d like to travel with directly.
Best regards,
Your CheckMyBus Support
Cathy
Does the megabus that comes from Austin, stop at Dallas terminal before going to grand prairie
CheckMyBus-Support
Dear Cathy,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our system, you are then redirected to the bus company’s webpage to make the booking and payment. To know for sure where the megabus bus route stop, we suggest contacting megabus directly at 1-877-462-6342 or via their social media channels.
Best regards,
Your CheckMyBus Support
Betty Ungar
I am an Interstate bus operator doing the route of NYC to Bethesda Md, and Arlington Va (Rosslyn)
My pick up locations are the following
NYC, NY 254 W 31 St NY outside Penn Station
Bethesda, MD 4681 Willow Ln, Bethesda, MD 20814
Arlington, Va 1901 N Moore Ln, Arlington Va [Rosslyn]
CheckMyBus-Support
Dear Betty,
Thank you so much for getting in touch with us. Your comments have been forwarded to our sales department and they will be in touch with you regarding this opportunity.
Best regards,
Your CheckMyBus Support