Do You Have Further Queries About Your Bus Trip?
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All bus companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.
What to Do if the Bus Leaves or Arrives Late?
Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.
If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the control of the company, each company has its own regulations and the corresponding conditions of change and cancellation apply. In many cases, you can exchange your ticket for another date or time for an extra fee. However, many companies offer flexible ticket schemes that can help prepare for any potential travel changes. Jefferson Lines offers the option to purchase Refundable Tickets. These are valid for travel for up to a year after the purchase date. These tickets do not need to be updated when traveling via the same scheduled route for a different day. You can still use these tickets.
If you need to change your schedule, you can bring the tickets to the nearest bus stop for free. Greyhound offers a similar option with its Flexible Tickets which allow passengers to receive full refunds if they haven’t used their ticket. Likewise, if a passenger only uses half of their ticket, they’ll receive half the ticket price. They can then exchange the ticket to another date free of charge.
Can Unaccompanied Minors Travel by Bus?
In many cases, children aged 12 to 16 can travel unaccompanied on the bus. This is provided they fill out an Unaccompanied Child Form. Both Greyhound and Jefferson Lines use this form for underage passengers, which requires:
- Passengers aged 12 to 16 must pay full fare. Child discounts typically only apply when travelling with a legal adult.
- The trip should be direct, without any transfers, and can last for a maximum of eight hours (each direction) between 7:00 a.m. and 8:00 p.m.
- Both the departing and destination stations should be full serviced facilities and not curbside stops. Furthermore, the station should be open when the child’s bus is scheduled to arrive.
- The person meeting the unaccompanied child must have a positive ID as well. Otherwise, the child may be released to the custody of Child Protective Services or local authorities.
- An additional fee of $15 ($30 for roundtrips) for each child traveling unaccompanied.
When traveling with megabus however, all children under 17 are required to be accompanied by an adult or someone at least 17 years of age.
327 Comments
Thomas Murgitroyde
Hello
I’m writing about my complications regarding my bus ticket order. I am trying to purchase a round trip bus ticket from Allentown, PA to New York, NY, but each time I attempt to follow through with the order, your website crashes. I am trying to leave on 6/30 and return on 7/1, so any kind of customer support would be appreciated ASAP. Please contact me on how to fix the issue. Thank you!
Thomas Murgitroyde
(omitted for privacy)
CheckMyBus-Support
Dear Thomas,
Thank you for your feedback. We apologise for the negative experience. With which bus company were you trying to book your tip? When you click on a connection in our search engine, you are then redirected to the company’s webpage to make the booking and payment. It could be that one of our partners was also experiencing technical difficulties at this time as well.
Best regards,
Your CheckMyBus Support
andrea
how could i be able to check out my tickets online and get a print copy
CheckMyBus-Support
Dear Andrea,
Thank you for your message. When you book your tickets online, you should receive an email confirmation with your tickets, which you can print out. If you haven’t received a confirmation email after booking your trip, you must contact the company you booked with directly to make sure you get it.
Best regards,
Your CheckMyBus Support
Jean Marsyla
WANT TO TAKE 1PM BUS ON 1/19 TO MPLS FROM MOOSE LAKE, NEED RTN BUS ON 5/20 TO BE IN THE AFTERNOON OR EARLY EVENING. IST THAT AVAILABLE???
Jean Marsyla
SORRY, DEPARTURE DATE CORRECTED. 5/19
Jean Marsyla
DEPARTURE 5/19 RTN 5/20 NEED AFTERNOON OR EARLY EVENING BUS FOR RTN TRIP
CheckMyBus-Support
Dear Jean,
Thank you for your message. There is a bus connection available from Moose Lake to Minneapolis available at 1:00 pm for $48.00 on May 19. On May 20, there are two routes available, one at 4:00 AM and one at 6:55 AM. You can find all available bus connections for any route by entering your arrival and departure cities in our search engine as well as the dates you’d like to travel. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Jessica Barboza
How can I look up my confirmation of my purchase
CheckMyBus-Support
Dear Jessica,
Thank you for your message. Generally, you should receive a confirmation email once you’ve made your booking that also has your ticket or will inform you that you’ll be receiving your ticket soon. If you have received this yet, we suggest contacting the company you booked with directly.
Best regards,
Your CheckMyBus Support
catherine Lyons
Can you get a bus from Bayview Hotel Ballycotton to Cork Bus station on the morning of the 28/04/2019
Thank You
CheckMyBus-Support
Dear Catherine,
Thank you for your message. Unfortunately, there are no bus connections between your hotel and the Cork Bus station in our system at this time. We’re always working to expand our bus content, and hope that you can find everything you’re looking for next time.
Best regards,
Your CheckMyBus Support
Summer roberts
My friend showed up to bus station address given there was no bus and no station. I want my money b as ck!!
CheckMyBus-Support
Dear Summer,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a bus route in our system, you are then redirected to the bus company’s webpage to make the booking and payment. The final address of the station should be displayed on the web page before you book your ticket and on your ticket itself as well.
Best regards,
Your CheckMyBus Support
annette allan
hi we fly into girona airport on 12th april arriving at 15.25 pm 2 2 passengers going to portventura salou
please can you help with a route plan and cost please an fatest option
Regard
Annett
CheckMyBus-Support
Dear Annette,
Thank you for your message. Unfortunately, there aren’t currently any bus connections in our system which operate this route. Alternatively, you can take a BlaBlaCar to get there in about three hours. If you mean that there are 22 passengers, then we suggest filling out our bus rental form to receive a quote within 24 hours. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Kanchan Ghoshdastidar
Hello, my daughter will start her 2019 summer session in university of Ireland at galway in may-17. She is thinking should she arrive & depart at shannon or dublin airport based on availability of frequent bus service. Ultimately she needs ride to the university campus.
Since you are local, could you provide any suggestions and recommendations.
If you have local phone number some of whome i can talk to that would be great.
Thanks in advance.
Regards,
Kanchan Ghoshdastidar
CheckMyBus-Support
Dear Kanchan,
Thank you for your message. There are intercity buses which travel from Dublin to Galway for a little over $10. The University is roughly seven minutes away from the main station and can be reached via local transportation. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
Robert Noble
Hi,
The passport number shown on my ticket is not correct. How can I update the passport number on my ticket so that it matches my passport?
Thanks,
Robert
CheckMyBus-Support
Dear Robert,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal” on a route in our search engine, you are then redirected to the bus company’s web-page to make the booking and payment. To correct your passport number on your ticket, you must contact the bus company you booked with directly.
Best regards,
Your CheckMyBus Support
Tracy To
Hello, I would like to take the Marozzi bus from Bari to Alberobello. Your web page indicated bus pick up location at “Bari – Largo Sorrentino” which is near Bari Central train station. However, google map you have there also showing address “Viale Gaetano Salvemini 10, 70125 Bari (Italy)” Both are two different locations actually, which one is the correct pick up location? Can you help verify and confirm? Thanks!
CheckMyBus-Support
Dear Tracy To,
Thank you for bringing this to our attention. The address for the company should be Via Capruzzi 224. We apologise with any possible confusing with the naming of the routes, and if you have any further questions, then please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support