Do You Have Further Queries About Your Bus Trip?
An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.
What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All bus companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.
What to Do if the Bus Leaves or Arrives Late?
Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.
If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the control of the company, each company has its own regulations and the corresponding conditions of change and cancellation apply. In many cases, you can exchange your ticket for another date or time for an extra fee. However, many companies offer flexible ticket schemes that can help prepare for any potential travel changes. Jefferson Lines offers the option to purchase Refundable Tickets. These are valid for travel for up to a year after the purchase date. These tickets do not need to be updated when traveling via the same scheduled route for a different day. You can still use these tickets.
If you need to change your schedule, you can bring the tickets to the nearest bus stop for free. Greyhound offers a similar option with its Flexible Tickets which allow passengers to receive full refunds if they haven’t used their ticket. Likewise, if a passenger only uses half of their ticket, they’ll receive half the ticket price. They can then exchange the ticket to another date free of charge.
Can Unaccompanied Minors Travel by Bus?
In many cases, children aged 12 to 16 can travel unaccompanied on the bus. This is provided they fill out an Unaccompanied Child Form. Both Greyhound and Jefferson Lines use this form for underage passengers, which requires:
- Passengers aged 12 to 16 must pay full fare. Child discounts typically only apply when travelling with a legal adult.
- The trip should be direct, without any transfers, and can last for a maximum of eight hours (each direction) between 7:00 a.m. and 8:00 p.m.
- Both the departing and destination stations should be full serviced facilities and not curbside stops. Furthermore, the station should be open when the child’s bus is scheduled to arrive.
- The person meeting the unaccompanied child must have a positive ID as well. Otherwise, the child may be released to the custody of Child Protective Services or local authorities.
- An additional fee of $15 ($30 for roundtrips) for each child traveling unaccompanied.
When traveling with megabus however, all children under 17 are required to be accompanied by an adult or someone at least 17 years of age.
327 Comments
Debbie
Hello ,
Would like to know from Rome Italy airport to Venice Italy cruise port by bus please advice best possible route.
CheckMyBus-Support
Dear Debbie,
Thank you for your message. Baltour or Marino Autolinee will depart from Rome – Bus Station, which can be reached from the airport via local transportation, and will travel directly to Venice’s cruise port. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support
VIKAS KUMAR
i hava question childern how many years old ticket
CheckMyBus-Support
Dear Vikas,
Thank you for your message. Different bus providers have different rules regarding children riding the bus For example Children aged 2 to 16 can travel with 20% off full fare, provided that children 12-16 are accompanied by someone 17 years of age or older. In order to know for sure what discounts are available, we suggest directly contacting the bus company you plan to travel with.
Best regards,
Your CheckMyBus Support
Keri Campos
I left Casper Wyoming on the 24 and I will be in Indianapolis Indiana at 7:30 pm on the 25 but I need the schedule because the bus driver never gave it back to me
CheckMyBus-Support
Dear Keri,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets. When you click “view deal,” on a route in our search engine, you are then redirected to the bus company’s webpage to make the booking and payment. In order to receive the schedule, you must directly contact the bus company you booked your trip with.
Best regards,
Your CheckMyBus Support
Mitch Compton
My son missed his bus because CheckMyBus had the incorrect address for the bus departure location in Columbia MO. CheckMyBus shows the departure address is N 10th St 198, 65201,Columbia MO. This is not the departure location. The correct departure location is at 6401 Hwy 40 W. Your website needs to be updated and I would also would like a refund as Greyhound would not refund the missed bus fair and we had to pay for a whole new ticket. Greyhound is a joke. I spent an hour going from supervisor to supervisor trying to collect a refund. Please let me know how to collect a refund of $32. Thank you.
CheckMyBus-Support
Dear Mitch,
Thank you for your message. We apologize for your troubles…. There was a technical error in our system, which we have just corrected. Please note however, that CheckMyBus is an intercity bus price comparison portal, and doesn’t sell the tickets so we cannot offer refunds. When you search for a route in our search engine, and click “view deal,” you are then redirected to the bus company’s page. There you do the booking process and make the payment. On Greyhound’s company page, the bus connection is shown before confirming the booking, also the connection booked is visible on the tickets as well.
Best regards,
Your CheckMyBus Support
Amanda L Grumm
Is the trip to Providence. RI no transfer? Leaving Albany N.Y. on the 18
CheckMyBus-Support
Dear Amanda,
Thank you for your message. Whether or not you book a direct trip from Albany, NY to Providence, RI depends on which bus company you book with. Greyhound Buses offers a direct connection on the 18th for example. If you have any further questions, please feel free to get in contact with us again.
Best regards,
Your CheckMyBus Support
mark millard
waiting for Bus in Willits Ca GLI 1483. where is it?
CheckMyBus-Support
Dear Mark,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t track the buses of our individual bus providers. When you click on “view deal” on a bus connection on our webpage, you are then redirected to the bus company’s page to make the payment and finish the booking process. We apologize for this inconvenience, but if you need to track a bus, you must directly contact the bus provider you booked your ticket with.
Best regards,
Your CheckMyBus Support
Merrill Holst
Hi Team
Can you please advise if Ecoline bus routes between Riga and Vilnius (4 June 2018) and Vilnius and Warsaw (7 June 2018) cross over the border of Belarus? Or do you stay strictly within Latvian, Lithuanian and Polish borders?
Kind regards
Merrill
CheckMyBus-Support
Hi Merrill,
Thank you for your message. Unfortunately, the Ecoline website doesn’t have this information, so you must contact the bus provider directly to find out if the routes travel through Belarus.
Best regards,
Your CheckMyBus Support
VASILIKI
Dear check my bus, i pressed the button BOOK NOW after putting the names of the passengers and my card details. The next page was saying BAD GATEWAY.
MY BOOKING WAS NOT COMPLETED AND MY CARD WAS NOT CHARGED OBVIOUSLY RIGHT?
PLEASE ANSWER ASAP. IT IS VERY IMPORTANT.
CheckMyBus-Support
Dear Vasiliki,
Thank you for our message. Your card should not have charged and if it was, you should receive a refund from the bus provider you booked your trip with. When you click “view deal” on the CheckMyBus search engine, you are then redirected to the bus provider’s webpage to complete the booking process and payment, which is handled by the provider as well. If you’re unsure about your payment status, you must directly contact the bus provider you booked with.
Best regards,
Your CheckMyBus Support
D Birdsong
I am looking for a bus that leaves from either Rockwell NC or Concord NC and goes to Canton GA or Atlanta GA.
CheckMyBus-Support
Dear D Birdsong,
Thank you for your message. You can use our intercity bus search engine at the top of this page to find available connections on any route in the U.S. We have tried to find bus connections between the cities you have listed, and there doesn’t seem to be a bus connection available on any of these routes in the next couple of days, only an airplane connection between Concord Regional and Atlanta Hartsfield-Jackson airport, with a ticket starting from 136 USD. Of course, on other dates there may be bus connections available on these routes, so we invite you to use our search engine to find the best connection for your needs.
Best regards,
Your CheckMyBus Support
Tomer Hilel
i would like to find a bus from la vella, Andorra to Soldeu, Andorra from the 14/1/18 until the 21/1/18 for 8 people
CheckMyBus-Support
Dear Tomer,
Thank you for your message. Unfortunately, there isn’t currently a direct bus connection from La Vella, Andora to Soldeu, Andorra in our system. The next closest route available travels from La Vella to Castellciutat, Spain. Also, please note that you can book up to seven tickets at once, so you will have to book one seperate time for the eighth ticket. If you have any further questions, please feel free to contact us again.
Best regards,
Your CheckMyBus Support