General information about the bus

General Bus Information

Do You Have Further Queries About Your Bus Trip?

CheckMyBus

Are you looking for general information about traveling by bus? Do you have questions about the route of your trip? Send us your questions and comments. We’re here to help!

An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.

What is the Address of the Bus Station/Stop?

With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All bus companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.

What to Do if the Bus Leaves or Arrives Late?

Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.

If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.

Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.

How Much Time in Advance is Necessary to Take the Bus?

Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.

Bus timetables

Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.

Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.

What Do I Do if I’ve Missed the Bus?

If you miss the bus for reasons beyond the control of the company, each company has its own regulations and the corresponding conditions of change and cancellation apply. In many cases, you can exchange your ticket for another date or time for an extra fee. However, many companies offer flexible ticket schemes that can help prepare for any potential travel changes. Jefferson Lines offers the option to purchase Refundable Tickets. These are valid for travel for up to a year after the purchase date. These tickets do not need to be updated when traveling via the same scheduled route for a different day. You can still use these tickets.

If you need to change your schedule, you can bring the tickets to the nearest bus stop for free. Greyhound offers a similar option with its Flexible Tickets which allow passengers to receive full refunds if they haven’t used their ticket. Likewise, if a passenger only uses half of their ticket, they’ll receive half the ticket price. They can then exchange the ticket to another date free of charge.

Can Unaccompanied Minors Travel by Bus?

In many cases, children aged 12 to 16 can travel unaccompanied on the bus. This is provided they fill out an Unaccompanied Child Form. Both Greyhound and Jefferson Lines use this form for underage passengers, which requires:

  • Passengers aged 12 to 16 must pay full fare. Child discounts typically only apply when travelling with a legal adult.
  • The trip should be direct, without any transfers, and can last for a maximum of eight hours (each direction) between 7:00 a.m. and 8:00 p.m.
  • Both the departing and destination stations should be full serviced facilities and not curbside stops. Furthermore, the station should be open when the child’s bus is scheduled to arrive.
  • The person meeting the unaccompanied child must have a positive ID as well. Otherwise, the child may be released to the custody of Child Protective Services or local authorities.
  • An additional fee of $15 ($30 for roundtrips) for each child traveling unaccompanied.
    When traveling with megabus however, all children under 17 are required to be accompanied by an adult or someone at least 17 years of age.

283 Comments

  • ALEX CELLA

    My first question before make the booking from Helsinki to San Petersburg is:

    Are European holders allowed to enter in Russia by bus?

    Please do not answer if you are not sure.

    I am in the process to book flight and visa and

    I want to make sure to cross the border with Russia.

    please confirm in writing using links from the Russian Federation.

    kind regards

    Alex

    • Avatar photo

      cmbblogadmin

      Hello Alex,

      Unfortunately, due to the current situation, we cannot give you a 100 percent binding and qualified answer. We would recommend you to contact the Russian embassy in Helsinki or the responsible diplomatic representation of your country in the Russian Federation.

      Best regards,
      CheckMyBus Support Team

    • Avatar photo

      cmbblogadmin

      Dear Beryl,

      Thank you for your message and we are very sorry that you had these problems. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. If you haven’t received anything, we recommend that you contact the bus company directly as soon as possible. If you need their contact details, please write us again.

      Best regards,
      CheckMyBus Support Team

  • Susan Legaspi

    Purchased a ticket fr Quickshuttle ticket number AESJE7 booking number U3VA9BDC Operated by Quick Coach , leaving fr Vancouver BC for Bellingham airport in May 1, 2022. The ticket says Econo – no bag but I have one check in luggage. Can I pay for my one luggage at the bus stop, to the bus driver? If so, how much will it cost? If not, how do I proceed?

    Thank you,
    Susan

    • Avatar photo

      cmbblogadmin

      Hello Susan,

      unfortunately CheckMyBus does not have 24/7 support and we could not respond to your comment in time. We apologize for this and hope that you managed without our help.

      Kind regards,
      CheckMyBus Customer Service Team

    • Avatar photo

      cmbblogadmin

      Hello Dricus,

      Thank you for your message and we are very sorry that you had these problems.
      Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses.
      Normally the ticket is sent by email. Please, check all your email folders, including junk and spam (many emails from Microsoft, such as Hotmail and Outlook, go to this location), and if you haven’t received anything, we suggest you get in touch with the bus company.
      I hope this helps you.

      Best regards,
      Your CheckMyBus Support Team

  • Julia

    Hi guys,
    Could you pls confirm whether there will be a bus 24 Lwów-Łódź at 5th March or it won’t go on this route?
    Thanks in advance

    • Avatar photo

      cmbblogadmin

      Dear Julia,
      Thank you for your message.
      Due to the critical current situation, we recommend to contact directly the company that operates this route so that they can certify you that it will be operating on the 5th.
      Please, check also our Blog post about this topic.

      Kind regards,
      CheckMyBus Customer Service Team

  • Okwudile Nmache

    I booked and paid for a ticket on the 22nd February 2022 from East London departing 2:34 am to Cape Town. I waited for 2am until 5:30am and the bus never arrived to collect the passengers. How do I get a refund on my ticket purchased? Ref No on my ticket: XXXXXXXXX

    • Avatar photo

      cmbblogadmin

      Dear Okwudile,

      Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our search engine, you are then redirected to the company’s webpage to make the booking and payment. To request a refund, you must contact the bus company directly.
      Please, let us know in case of any other doubt.

      Best regards,
      Your CheckMyBus Support Team

  • Daisy Radebe

    i urgently need confirmation of my bus tickets, i paid yesterday online and the person i have booked for the ticket need confirmation, your urgent response will be much appreciated.

    • Avatar photo

      CheckMyBus-Support

      Hi Daisy,
      Thank you for your message. I hope you have already sorted out the issue with the ticket confirmation.
      Please note that CheckMyBus is a bus price comparison portal and doesn’t sell tickets or operate buses.

      The confirmation is sent by email. Therefore, please check all your e-mail boxes, including Junk Mail and Spam otherwise get ​in touch directly with the bus company you bought your ticket.
      If you have any further questions, please feel free to write us again.
      Best regards – Your CheckMyBus Support Team

  • Marthe N Philipe

    I brought a ticket they canceled it I never got my refund you don’t have a number to call for I like to have my refund back.

    • Avatar photo

      cmbblogadmin

      Dear Marthe,
      Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus deal in our system, you are then redirected to the company’s webpage to make the booking and payment. For further information, we suggest getting in touch directly with the bus company you bought your ticket.
      If you have any further questions, please feel free to get in touch with us again.

      Best regards,
      Your CheckMyBus Support Team

  • Thomas Vogel

    I mistakenly booked a trip from Sarasota to Orlando for today. I wanted to book it for Feb. 5th. So, I realized my mistake and booked my trip for the Feb 5th. trip. Then I went to cancel my mistake trip for today Jan 1st and it gave me a voucher. I now have paid two trips and only need one. Can I get a refund for the Jan. 1st trip???
    Thanks

    • Avatar photo

      cmbblogadmin

      Dear Thomas,
      Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus deal in our system, you are then redirected to the company’s webpage to make the booking and payment. For further information, we suggest getting in touch directly with the bus company you bought your ticket.
      If you have any further questions, please feel free to get in touch with us again.

      Best regards,
      Your CheckMyBus Support Team

    • Avatar photo

      cmbblogadmin

      Dear Margarita,

      Thank you for your message.
      Normally the ticket is sent by email. So check all your email folders, including junk and spam (many Microsoft emails, such as Hotmail and Outlook, go to this location)
      Please, note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “View deal” on a bus route in our system, you are then redirected to the company’s webpage to make the booking and payment, therefore we do not track this kind of information.
      I hope this is helpful to you.

      Best regards,
      CheckMyBus – Customer Service

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