General information about the bus

General Bus Information

Do You Have Further Queries About Your Bus Trip?

CheckMyBus

Are you looking for general information about traveling by bus? Do you have questions about the route of your trip? Send us your questions and comments. We’re here to help!

An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.

What is the Address of the Bus Station/Stop?

With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All bus companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.

What to Do if the Bus Leaves or Arrives Late?

Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.

If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.

Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.

How Much Time in Advance is Necessary to Take the Bus?

Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.

Bus timetables

Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.

Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.

What Do I Do if I’ve Missed the Bus?

If you miss the bus for reasons beyond the control of the company, each company has its own regulations and the corresponding conditions of change and cancellation apply. In many cases, you can exchange your ticket for another date or time for an extra fee. However, many companies offer flexible ticket schemes that can help prepare for any potential travel changes. Jefferson Lines offers the option to purchase Refundable Tickets. These are valid for travel for up to a year after the purchase date. These tickets do not need to be updated when traveling via the same scheduled route for a different day. You can still use these tickets.

If you need to change your schedule, you can bring the tickets to the nearest bus stop for free. Greyhound offers a similar option with its Flexible Tickets which allow passengers to receive full refunds if they haven’t used their ticket. Likewise, if a passenger only uses half of their ticket, they’ll receive half the ticket price. They can then exchange the ticket to another date free of charge.

Can Unaccompanied Minors Travel by Bus?

In many cases, children aged 12 to 16 can travel unaccompanied on the bus. This is provided they fill out an Unaccompanied Child Form. Both Greyhound and Jefferson Lines use this form for underage passengers, which requires:

  • Passengers aged 12 to 16 must pay full fare. Child discounts typically only apply when travelling with a legal adult.
  • The trip should be direct, without any transfers, and can last for a maximum of eight hours (each direction) between 7:00 a.m. and 8:00 p.m.
  • Both the departing and destination stations should be full serviced facilities and not curbside stops. Furthermore, the station should be open when the child’s bus is scheduled to arrive.
  • The person meeting the unaccompanied child must have a positive ID as well. Otherwise, the child may be released to the custody of Child Protective Services or local authorities.
  • An additional fee of $15 ($30 for roundtrips) for each child traveling unaccompanied.
    When traveling with megabus however, all children under 17 are required to be accompanied by an adult or someone at least 17 years of age.

293 Comments

  • Hamish McDonnell

    Hi there – given the most recent updates and closures to the British Columbia roads for the holiday season due to the recent flooding. Can you please confirm if the buses are still able to run from Vancouver to Revelstoke, and if they are, is there any considerations that would need to be made re: booking the trip, and or the frequency of trips that are scheduled. Thanks in advance!

    • Avatar photo

      cmbblogadmin

      Dear Hamish,

      Thank you for your message. At the moment, there is about one bus connection a day from Vancouver to Revelstoke. You can find all available buses for this connection by searching on CheckMyBus and entering the exact day you would like to travel. If you have any further questions, please feel free to get in touch with us again.

      Best regards,
      Your CheckMyBus Support Team

  • Anzel

    Hello, I have just purchased a ticket for Saturday from Port Shepstone to Cape Town on the Translux bus and I have not received an email with the ticket information. Can someone help me to confirm if the ticket was purchased?

    • Avatar photo

      cmbblogadmin

      Dear Anzel,

      Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our system, you are then redirected to the company’s webpage to make the booking and payment. To check to make sure your ticket was purchased and booked, you must get in touch with Translux directly.

      Best regards,
      Your CheckMyBus Support Team

  • Caryn Shelton

    I am purchasing a ticket for my friend who is coming in from the UK. It will not take her name as the passenger because it is my account.
    How can I change it to her name?

    Caryn Shelton

    • Avatar photo

      cmbblogadmin

      Dear Caryn,

      Thank you for your message. With which bus company would you like to travel with? Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal,” on a bus route in our search engine, you are then redirected to the company’s webpage to make the booking and payment. For more assistance regarding the booking process, we advise getting in touch with the bus company you would like to book with directly.

      Best regards,
      Your CheckMyBus Support Team

  • Daisy Aranda

    I’m traveling from Tijuana to Michoacán with an infant of 5 months, we’re both US Citizens. What paperwork is needed to travel ? I don’t have her birth certificate yet. Will that be a problem?

    • Avatar photo

      cmbblogadmin

      Dear Daisy,

      Thank you for your message. Generally, most bus companies require identification prior to boarding. You may need some sort of paper or document in lieu of a birth certificate for the infant. Please note however, that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our system, you are then redirected to the company’s webpage to make the booking and payment. In this case, we’d strongly advise contacting the bus company you plan to travel with directly to explain the situation further and see what’s allowed or required.

      Best regards,
      Your CheckMyBus Support Team

    • Avatar photo

      cmbblogadmin

      Dear Karen,

      Thank you for your message. Where you can catch a bus in Johannesburg will depend on where you’d like to travel to and which buses are available. When searching for a bus connection with CheckMyBus, you can then filter the departure stations to exclude Park Station in Johannesburg. Other stations you can travel from include Alexandra, Bara Rank, Baragwanath, Bertrams, Denver Men’s Hostel and Sandton. If you have any further questions, please feel free to get in touch with us again.

      Best regards,
      Your CheckMyBus Support Team

    • Anzel

      Hello,

      I have purchased a ticket for my boyfriend. What docents will he need to prove that a ticket has been bought on the day of departure to allow him on the bus?

      • Avatar photo

        cmbblogadmin

        Dear Anzel,

        Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our system, you are then redirected to the company’s webpage to make the booking and payment. Generally, you either need to have your ticket printed out or visible on your phone to be able to board the bus, and sometimes you also need to have an ID, such as a license or passport. To really make sure you have all the necessary documents, we recommend getting in touch with Translux directly.

        Best regards,
        Your CheckMyBus Support Team

    • Avatar photo

      cmbblogadmin

      Hello,

      Thank you for your message. With which bus company or route would you like to travel? Depending on which bus company you travel with, different policies or discounts may apply for pensioners.

      Best regards,
      Your CheckMyBus

  • Cicero Guy Palacio

    Hi CheckMyBus,

    I can’t find any other means how to contact you but only here. I booked a bus ticket today from you app (details below). I booked it for 29 July schedule but the ticket I received is for 25 July (tomorrow)! How did it happen??? Please amend it to a correct date!

    Booking #: MRKIA5
    Purchase date: 2021-07-24
    Ticket #: 600130062453
    Price: 15,90 €

    • Avatar photo

      CheckMyBus-Support

      Dear Cicero,

      Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a connection in our search engine, you are then redirected to the company’s website to make the booking and payment. To amend your ticket’s travel date, you must contact the bus company you booked with directly.

      Best regards,
      Your CheckMyBus Support Team

    • Avatar photo

      CheckMyBus-Support

      Hola Paola, antes de empezar tu viaje tendrás que tener varios documentos en regla para poder entrar en Estados Unidos. Deberás viajar con una visa (migrante o no migrante) y también tener el pasaporte en regla. No obstante, antes de comprar tus pasajes, te recomendamos que contactes con la embajada americana en Colombia para que te informen ellos directamente sobre qué tipo de documentos necesitas así como si es posible viajar entre fronteras en estos momentos.
      Un cordial saludo,
      Equipo de Atención al Cliente de CheckMyBus

  • Vinotha Rama

    I purchased 2 bus tickets via your website yesterday however once I processed my payment details, I was taken back to the booking screen to retry and as it showed that the transaction was unsuccessful. The reference number for the booking was B56NOWG2 for the amount of R1100.00. Please note that I did not proceed to retry as I received an sms notification from my bank stating that the payment was successful, in addition I contacted my bank ABSA and was advised that the payment was processed. I have been to Shoprite with the reference number and they verified that the number is invalid, no booking available, how do I get a refund as I have already purchased new tickets?

    • Avatar photo

      CheckMyBus-Support

      Dear Vinotha,

      Thank you for your message. With which bus company did you book your trip with? Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus company in our search engine, you are then redirected to the company’s webpage to make the booking and payment. To receive information regarding your refund you must directly contact the bus company you made the booking with.

      Best regards,
      Your CheckMyBus Support Team

  • Bob Ueckerman

    I am looking for an inexpensive public bus or train route to travel from Los Angeles to Palm Springs, CA. I have tried through the booking app but have not been able to properly maneuver in app to secure info. I appreciate your help in this matter. Thank you in advance.

    • Avatar photo

      CheckMyBus-Support

      Dear Bob,

      Thank you for your message. There is a direct bus connection from Los Angeles to Palm Springs for $17.99. However, please keep in mind that the price may change depending on when you would like to travel. You can find and compare all available bus connections on the CheckMyBus search engine to get the best deals. If you have any further questions, please feel free to get in touch with us again.

      Best regards,
      Your CheckMyBus Support Team

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