General information about the bus

General Bus Information

Do You Have Further Queries About Your Bus Trip?


Are you looking for general information about traveling by bus? Do you have questions about the route of your trip? Send us your questions and comments. We’re here to help!

An Important Note: Remember that CheckMyBus is a search engine, not a bus company, so it is not possible to book or buy tickets directly on our website.

What is the Address of the Bus Station/Stop?

With the search results from CheckMyBus, you can easily check the exact address of the station or stop. You can check this for both the origin as well as your destination. Each result displays information about the departure and arrival stations. In addition, you can check out which amenities the bus provider offers. If you’re not sure if you’ve entered the right information or want to double check, don’t worry! All bus companies show a summary your purchase before you pay. Naturally, the addresses of the stops also appear on the bus ticket.

What to Do if the Bus Leaves or Arrives Late?

Generally, bus companies do not respond to delays they’re not directly responsible for. This includes fortuitous events and delays due to legal or administrative requirements.
In case the cause of the delay is attributable, passengers must make a formal claim to demand the corresponding compensation for damages caused. Following this, the passenger must demonstrate the damage and/or economic repercussions by presenting all the invoices and pertinent receipts that prove this.

If there’s a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. For any lodging or maintenance costs, the company must take care of this.

Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.

How Much Time in Advance is Necessary to Take the Bus?

Naturally, there are several factors that affect the amount of time needed to arrive at the bus stop. For domestic trips, with the ticket already printed and without special luggage, it is usually enough to be roughly 10-15 minutes early. However, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.

Bus timetables

Do you travel with your bicycle, with a baby carriage or do you have special needs when travelling? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.

Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.

What Do I Do if I’ve Missed the Bus?

If you miss the bus for reasons beyond the control of the company, each company has its own regulations and the corresponding conditions of change and cancellation apply. In many cases, you can exchange your ticket for another date or time for an extra fee. However, many companies offer flexible ticket schemes that can help prepare for any potential travel changes. Jefferson Lines offers the option to purchase Refundable Tickets. These are valid for travel for up to a year after the purchase date. These tickets do not need to be updated when traveling via the same scheduled route for a different day. You can still use these tickets.

If you need to change your schedule, you can bring the tickets to the nearest bus stop for free. Greyhound offers a similar option with its Flexible Tickets which allow passengers to receive full refunds if they haven’t used their ticket. Likewise, if a passenger only uses half of their ticket, they’ll receive half the ticket price. They can then exchange the ticket to another date free of charge.

Can Unaccompanied Minors Travel by Bus?

In many cases, children aged 12 to 16 can travel unaccompanied on the bus. This is provided they fill out an Unaccompanied Child Form. Both Greyhound and Jefferson Lines use this form for underage passengers, which requires:

  • Passengers aged 12 to 16 must pay full fare. Child discounts typically only apply when travelling with a legal adult.
  • The trip should be direct, without any transfers, and can last for a maximum of eight hours (each direction) between 7:00 a.m. and 8:00 p.m.
  • Both the departing and destination stations should be full serviced facilities and not curbside stops. Furthermore, the station should be open when the child’s bus is scheduled to arrive.
  • The person meeting the unaccompanied child must have a positive ID as well. Otherwise, the child may be released to the custody of Child Protective Services or local authorities.
  • An additional fee of $15 ($30 for roundtrips) for each child traveling unaccompanied.
    When traveling with megabus however, all children under 17 are required to be accompanied by an adult or someone at least 17 years of age.


  • Anne Norton

    Hi Can you tell me if I will be able to travel from Seville Spain to Lagos Portugal on Good Friday 7th April 2023 and then on Easter Sunday 9th April 2023 from Lagos Portugal to Libon Portugal. Do buses still run on public holidays and when would I be able to purchase tickets? thanking you.

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      Dear Anne,
      Companies usually publish routes and tickets prices 3 months in advance and some even 6 months. I have checked our website and at the moment we do not have this route available for the month of April 2023. The buses still operating on public holidays. Please, check again in our website in the coming months to find out when the values for this route will be available.
      CheckMyBus Support Team

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      Dear Anna,

      On our website you can find all the available tickets by simply entering origin, destination and date and we will show you the buses available for that trip, if any. For example on this link you can find the available tickets from Buffalo, NY Airport to Niagara Falls, ON.
      Kind regards,
      CheckMyBus Customer Service Team

  • Fazeela

    What bus do you have from Thunder bay to Toronto? What is the name of the bus? What time does it leave Thunderbay to reach Toronto and how long does it take to reach Toronto? Can you give me a number to call?

    Is there any bus on Thurs, Aug 25 coming to Toronto and what is the address of the stop or the station someone has to board it? How much do they have to pay when they get on the bus? Can they pay on the bus or do they have to call you to buy the ticket. I need to speak to someone. This is urgent.Please give me a number to call you.

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      Dear Fazeela,

      Thank you for your message.
      On our website you can find all the available tickets by simply entering origin, destination and date and we will show you the buses available for that trip, if any. For example here
      Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus route in our search engine, you are then redirected to the company’s webpage to make the booking and payment.
      Please, let us know in case of any other doubt.

      Best regards,
      CheckMyBus Customer Service Team

  • Adam

    Is there a shuttle from the FLL (Fort Lauderdale Airport) to the tri rail station where the bus departs to West Palm Beach? Does Jet Set Express offer refunds?

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      Dear Adam,
      we don’t have connections on our website between FLL and the Tri Rail Station, it must be operated by some local company with which we are not currently working with. Regarding Jet Set Express, as you can also see on their website, they offer refunds but only up to 24 hours before the start of the departure time.
      Best regards,
      CheckMyBus Support Team


    I want a shared taxi or bus ride from LGA AIRPORT to EWR airport on 11 th august . is there a TOLL FREE NUMBER THAT I CAN TALK WITH WITH ??I WISH TO BOOK AND GET DETAILS so i can use it . thanks

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      Dear Enjoy,
      unfortunately we don’t have a phone number to contact, but you can find all the offers you need on our website. You can book the offer you prefer by clicking on “View Deal” and you will be redirected to the company’s website. There you will find all the needed information.
      Best regards,
      CheckMyBus Support Team

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      Hello Roman,
      Thank you for your comment which can be very helpful to us.
      12goAsia and Bookaway are some of the biggest companies in Asia and our partners therefore we can cover most routes in the region with them. Are there any special routes that you have not found, please let us know at This will help you fill in the gaps if any in our search engine.
      Thanks and best regards,
      CheckMyBus Support Team

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      Hello Sofia, good morning!
      Thank you for your message.
      Please note that CheckMyBus operates solely as search engine: it shows the available offers, but does not operate the lines or routes, and most importantly does not sell the tickets which are compared in the search. For all the requests related to acquisition, delivery and refund of the ticket, we invite all our customers to inquire with the company with which the purchased the ticket.

      Please check which company you bought the ticket with (an email is sent when the booking is confirmed) and contact their support. They will certainly give you the necessary assistance.

      if you have any further questions, please feel free to get I touch with us again.

      Best regards,
      Your CheckMyBus Support Team

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