Booking a Ticket for the Bus

How can I purchase my bus ticket?

 
CheckMyBus Support BookingAre you looking for more information about purchasing your bus ticket? Do you want to get more information about special offers, discounted prices or coupons? Or would you like to know if children are allowed to travel alone, how expensive a children ticket will be and if there is a discount for seniors or people with a disability available?
 
With CheckMyBus you’ll learn about how to purchase a bus-ticket and what you need to know in case of a cancellation or a rebooking. We’ll tell you how you’re going to receive your ticket, either per e-mail or per message to your Smartphone.
 
Send us your comments and questions – We’re here to help!
 
 
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Booking a Bus Ticket

The bus industry is one of the fastest growing transport markets in the US. Thanks to inexpensive prices and many direct and express connections, numerous travelers opt for a bus trip. If you want to do the same, then you can use CheckMyBus to find the right bus route for you. Once you have found it, then all that is left to do is to book your ticket.

Online Booking:
Booking a ticket for the busBooking a ticket online is probably the easiest option. After you have chosen your trip with the help of the CheckMyBus search function, you can click on “View Deal” and you will instantly be redirected to the respective bus company’s website, where you can complete the booking process. Most bus companies will send you your ticket as an e-ticket via e-mail. You can then print it at home or simply use your smartphone screen to show it to the bus driver. Some companies also allow you to pick your printed ticket up in person. When you book a Greyhound bus ticket, for instance, you can collect it at the bus terminal, 7/11 stores or ACE Cash Express stores. In order to do so, you will need to present a valid photo ID and the 8 digit reservation code that you received via e-mail.

When it comes to payment methods, then credit and debit cards are the most common option since they are accepted by all of the bus companies.

Buying the Ticket at the Bus Stop:
Some companies allow you to purchase your ticket directly at the bus stop. On larger bus terminals, such as in New York City, you will find specific selling points of companies such as Greyhound or Jefferson Lines. While this allows for spontaneous journeys, an extra fee might apply and the ticket could be more expensive than an online fare. What you should also keep in mind is that the bus of your choice might already be fully booked. Also pay attention to the fact that not every bus company sells tickets at bus stops: The low-cost provider megabus, for instance, only offers online tickets.

Buying a Ticket for Someone Else:
Greyhound Bus Lines and Jefferson Lines allow customers to reserve and pay for a ticket that is collected by someone else. You have the possibility to buy a ticket online and to choose a bus terminal, where a friend or family member can pick it up. This is particularly handy for customers without a credit card or other means of online payment. The person picking up the ticket has to present a valid photo ID and a password as authorization. However, this service is usually charged an extra fee. In the case of Greyhound and Jefferson Lines an additional $18 have to be paid. There might also be further conditions attached to the pick-up service. Jefferson Lines customers, for example, only have 10 days to pick up their ticket. In addition, only the person who has purchased the ticket can claim a refund.
 

Cancellation and Changing a Booking

When it comes to cancelling a trip or changing a booking, it is important that you know which kind of ticket you have purchased. Greyhound Bus, Jefferson Lines and Trailways, for example, offer both refundable and non-refundable tickets. In general, the latter a bit less expensive. If you are not 100 per cent sure whether you will actually use your ticket or whether you will take the bus at a specific time, then it is recommended to pick the refundable option. Some bus companies, such as megabus, only offer non-refundable tickets. However, you can change your reservation but a small arrangement fee will be charged. The table below gives you more information on the specific cancellation policies of the bus providers Greyhound Bus, Jefferson Lines, megabus and Trailways.

 

Bus Company Ticket Exchange, Cancellation and Refund
Greyhound Bus
  • Refundable Tickets: Full refund and date exchange for free; No refund when the ticket was already used on parts of the trip, when a bus is delayed or when the ticket was lost.
  • Non-Refundable Tickets: No refund.
  • Changing a Booking: Changing a date or time is charged $20, changing the name of the traveler is not possible. Also pay attention to the fact that certain programs like the commuter ticket pass do not accept exchanges.
  • Jefferson Lines
  • Refundable Tickets: Refund with 20% procedure fee, date exchange free of charge.
  • Prepaid Ticket Orders: can only be refunded to the original ticket owners with valid receipts and original tickets.
  • Non-Refundable Tickets: Marked with “no refund”. Date/time exchange is charged $20. Online Tickets are not refundable but can be cancelled in exchange for a voucher for future bus trips ($15 cancellation fee is required).
  • megabus US
  • All tickets are non-refundable.
  • Changing a booking: Passengers can change a reservation for $5 fee between 6-24 hours prior to departure, $1 fee when changed more than 24 hours prior to departure. A new reservation fee of $1.5 is charged. Should there be a price difference between the old and new trip, then this needs to be paid on top. Should the new trip be less expensive, then the difference in price is not refunded.
  • Trailways
  • Refundable Tickets: Tickets purchased via stations or agencies can be refunded for a 20% cancellation fee.
  • Non-Refundable Tickets: Marked with “no refund”. Online Tickets cannot be cancelled or exchanged.
  •  

    Lost Bus Tickets

    If you lose your Greyhound ticket or a ticket for any other bus provider, then unfortunately you need to book a new one. If you have only lost the printed version, then you can check your e-mails for the original ticket in order to print it out again. Should you lose your ticket on the way to the bus stop, then you can ask the bus driver or at a service point whether an electronic version of your ticket is ok for you to board or whether they can print out your actual ticket for you. Should you book a bus trip and you did not receive an e-mail, you should check your spam folder before contacting the bus company.
     

    Save More Money with Discounts

    In order to compete with each other, the various bus companies offer different forms of discount. It’s always worth checking them out in order to find out, which bus provider really offers the best overall deal. In the table below you can see, which bus company provides discount for which customer groups and how to save money with a few easy tricks.
     

    Bus Company Coupons and Discounts
    Greyhound Bus
  • Midweek Discounts: 15%-40% for bus trip on Tuesday or Wednesday, max. savings for trips before 10 am
  • Small Group Discounts (2-3): 10%
  • Child Discounts: 0-2 years free; 2-11 years 20% (accompanied by adult)
  • Student Discounts: 20% for the bus trip and 40% for shipping service with Student Advantage Card
  • Soldier/Veteran Discounts: 10% (applies to family members as well, booking at the station only), 20% with Veterans Advantage Card
  • Senior discounts: over 62 years 5%
  • Large Group Discounts (>7): Contact Greyhound for personalized prices
  • Loyalty Discounts: Road Rewards Program for coupons and free tickets
  • Attention: Valid Photo ID is needed for discounted tickets
  • Jefferson Lines
  • Advance Tickets: 10%, 25% and 50% when booked 7/14/21 days prior to departure
  • Child Discounts: 0-2 years free; 2-11 years 25%-40% (accompanied by adult)
  • Student Discounts: 15% with valid college ID
  • Companion Tickets: One ticket at full price, two more tickets 30% off
  • Soldier/Veteran discounts: 10%
  • Senior Discounts: over 62 years 5%
  • City Pair Discounts: Iron Range Routes $5, Northwoods Routes as low as $15, Superior Shores starting at $25
  • Attention: Discounted Tickets are non-refundable. Advance tickets cannot be combined with other types of discounts.
  • megabus US
  • Regular Deal: tickets starting from $1 for all bus trips across the US on a frequent basis
  • Trailways
  • Child Discounts: 0-2 years free; 2-15 years 25% (accompanied by adult); unaccompanied children pay full price + $5 fee (booking at the station only)
  • Student Discounts: 15% with valid college ID or Student Advantage Card (only select destinations)
  • Military/Veteran Discounts: 10%
  • Senior Discounts: over 65 years 5%-10%
  • Half Price Program: passengers over 65 as well as disabled passengers & Medicare cardholders 50% on select routes (cannot be combined with other discounts)
  • Attention: Valid Photo ID is needed for discounted tickets
  • 57 thoughts on “Booking a Ticket for the Bus

    1. Dear CheckMyBus team
      I need a transfer for my group of 17 people from Frankfurt to Heidelberg residence address.
      The date of arrival to Frankfurt airport is July 2 and the departure date is 15 of July.

      Could you please help me to organise it.
      Regards

      Lusine

      1. Dear Lusine,

        Thanks for getting in touch.

        At present, FlixBus offers a private transfer service for groups. We wrote a blog with information (unfortunately only in German): http://blog.checkmybus.de/news/bus-mieten-096/

        You will be redirected to Flixbus’ shuttle service by clicking on the “Unverbindlich anfragen” button in the blog.

        Once on FlixBus, you will be able to enter your trip details, including the number of passengers, and will receive a quote. Please, note that the service is only available in German, French, and Italian.

        We hope we could be of assistance.

        Your CheckMyBus Support

      1. Dear Ghulam Abbas,

        Please, note that CheckmyBus provides a price comparison service for bus trips. All bookings are made on our partners’ websites. We therefore recommend getting in touch with the operator you booked your tickets from.

        Best regards,

        Your CheckMyBus Support

    2. I need to change my ticket from fort walton florida to valparaiso fl,,how can i get this done,,i am leaving this coming wednesday

      1. Dear Cheryl,

        CheckMyBus is a search engine which allows you to compare different bus operators. Therefore, we do not have access to bookings.
        We recommend getting in touch with the operator you booked your ticket with. The name of the operator should be in the e-mail confirmation, if you received one. They will help you to change your point of departure.

        Should you have any further queries, don’t hesitate to contact us again.

        Best regards,
        Your CheckMyBus Support

    3. Please can you help me contact clickbus customer support!? I have tried their customer support line several times without success in order to discuss my booking where the tickets have been paid for by paypal but no tickets issued as the order number shows that payment is “pending”
      Many thanks

      1. Dear Edward,

        Can you let us know where you booked your tickets? There are different Clickbus customer support departments in the Americas and Turkey.

        However, due to data protection laws, we will only be able to give you their contact numbers and/or e-mail addresses.

        Best regards,
        Your CheckMyBus Support

        1. Dear Jessica,

          Greyhound offers five daily connections between Riverside, CA and Las Vegas, NV. You can find all of them including further information on departure times, station locations and the prices when using our search function: Simply type in your point of departure and destination as well as your preferred date of travel. Afterwards you simply have to pick your connection, click on “View Deal” and book online.

          Best regards,
          Your CheckMyBus-Support

      1. Dear Jessica,

        travelling with kids of that age should not be a problem with any of the bus providers. If you want the kids to travel alone then it’s a bit more difficult as there might be specific state laws and the bus providers have different rules. Greyhound, the bus company which operates the route you asked for, only allows kids aged 12 or older to travel on their own.

        Best regards,
        Your CheckMyBus-Support

    4. I want 2 round trip bus tickets from baltimore to new york on 12/31/16 to return on 1/1/2017. I do not see the prompts to allow me to do this.

      1. Dear Stephanie,

        Thanks for your inquiry.

        You can select the number of tickets on our partners’ page after you’ve selected your scheduled trip.

        Let us know if you have any questions.

        Best regards,
        Your CheckMyBus Support

    5. Yes I would simply like to check my confirmation number for my ticket.. a friend bought it for me and I needed to know how many days do I have to use the ticket..it is a one way ticket

      1. I would simply like to check my confirmation number . My friend bought me the ticket and I would like to see how long I have until it’s not good any more.

        1. Dear Amber,

          Please, note that CheckMyBus is a search engine which offers a price comparison service and we therefore have no access to any specific bookings.

          If you let us know the name of the company your friend booked the tickets with, we will try and find the contact details of your bus operator for you.

          Best regards,

          Your CheckMyBus Support

      2. Dear Amber,

        Please, note that CheckMyBus is a search engine which offers a price comparison service and we therefore have no access to any specific bookings.

        If you let us know the name of the company your friend booked the tickets with, we will try and find the contact details of your bus operator for you.

        Best regards,

        Your CheckMyBus Support

    6. I went through the whole process of buying 2 tickets on movelia (hife) from Barcelona to Teruel for the 14th of September. The cost of the ticket was subtracted from my credit card, but I received no tickets. I tried to call them on the helpline number, but there is a recorded voice in Spanish. I sent an e-mail through their website, but it seems to have bounced.
      I have no idea what I should do! Please help!

      1. Dear Madhumati Dutta,

        as a comparison site for buses from different providers, CheckMyBus has no insight into booking details but there’s several ways to get in contact with Movelia. The company’s customer service e-mail-address is info(at)movelia.es but there’s also a contact form available on their website, which you can find here: movelia.es/en/contacto/index.html. You could also try using their social media channels in order to get in contact with Movelia.

        Best regards
        Your CheckMyBus Support

    7. Good afternoon,
      I have booked a flight on orange ways Code: 43603751 on the 8/28/2016 at 2:30:24 PM.
      I made a mistake, the booking should be for the 4th of septembre at 11 instead of the 1st of septembre at 11.
      how can i change my ticket for the 4th?
      Thanks

      1. Dear Nour Sobh,

        Please, note that we offer a price comparison service and have therefore no access to any specific bookings.

        However, we are always happy to provide assistance to our users. You can get in touch with the Orange Ways customer service:

        Phone:+3670-400-4874

        E-mail: info@orw.hu

        Best regards,

        Your CheckMyBus Support

    8. Dear madam/sir,

      I booked a bus yesterday from Bern, Switzerland to Valencia, Spain for the night of August 29th for 99 euros departing at 20:45 and arriving at 12:35AM on August 30th. When I typed in my credit card details, it said that “your credit card has exceeded the limit.” And it asked me to pay again. I did not pay again, as the website took the 99 euros out of my account, but a confirmation was not sent to my email to confirm the booking. Can I please have this money refunded or have my booking confirmed for the bus?

      1. Dear Gabrielle,

        Please, note that CheckMyBus is a search engine which offers a price comparison service and we therefore have no access to any specific bookings.

        We are always happy to help customers who have used our service, however. In your case, you will have to contact Distribution in order to cancel or amend your booking. You can reach the company under info@distribusion.com or +49-30-3465507-50.

        Best regards,

        Your CheckMyBus Support

    9. Hello,
      I want to change the time of my jouney. I have a berlin linean bus ticket for 29-8-16 but with a booking number on your ticket i am not able to cancel and rebook on their site. It shows no booking!

      1. Dear Shruti Rastogi,

        Please, note that we offer a price comparison service and have therefore no access to any specific bookings.

        If you booked your tickets with Berlin Linien Bus, you can reach their customer service by e-mail or telephone:

        Email: info@berlinlinienbus.de
        Telephone number: +49 30 338 448 0

        Best regards,

        Your CheckMyBus Support

    10. I ride the Megabus from DC to Durham often. There are always between 2 and 4 people in my party. I always use reserved seating. Every time but one some person or people have been in my seat. A polite request that we or I be allowed to use our reserved seat is has only once been met with polite compliance. All other times there has been some sort of controversy. This is not just me but I have seen this with others on each trip. Quite frankly it is very tiresome. How are you or are you planning to address these situations?

      1. Dear Terrance,

        Thank you for your inquiry.

        Please, note that CheckMyBus is a bus tickets comparison engine and we are, as such, not authorized to provide specialized customer service for specific orders or trips.

        However, we are always happy to help with some of the general policies some of our partners have in place. Megabus recommends being at the bus stop or station at least 15 minutes prior to departure in order to guarantee your seat reservation.

        To get a more detailed reply to your case, you can reach Megabus’ customer service by phone: 877-462-6342 or on twitter: @megabushelp

        We hope we could be of assistance.

        Best regards,

        Your CheckMyBus Support

    11. Hey, I am from India and I need a bus to Heidelberg. I will reach Frankfurt airport on 4th August at 9:15 AM. Do I need to book the bus in advance? Or I can get the bus ticket at airport?

    12. Are bus tickets easy to return on the Rome to Siena, Baltar or SENA bus companies if we need to exchange tickets due to delay on our flight, ans have to take a later bus? Also, what is the general policy from transporting a guitar on the bus? We do not want it to go under the bus. Do we need to pay for an extra seat?

      Thanks,
      Susan

      1. Dear Susan,

        on Baltour’s Rome-Siena-route you can change your reservation up to one hour prior to departure for an additional fee of 5 Euros. However, this is only possible in the case of standard fares and not for promos or discounted tickets. You are allowed to take additional luggage but only if there’s enough space left and usually only in the luggage compartment. We would recommend you contact Baltour/SENA directly in order to check whether it is possible to purchase a standard ticket for your guitar.

        Best regards,

        Your CheckMyBus Support

    13. Hi,

      Can buy a bus tickets and make payment by bank transfer? If yes how i should proceed and when I will receive e-ticket for printing?
      Where and how can I check a promo/doscount codes?

      Thank you for your quick answer

      Peter

    14. We are two people, will arrive to Geneva Airport 21/05/2016 at 14.10.
      Do you have a bus transfer to Annecy?

      Regards

      1. Dear Mordo Altel,

        a bus connection from Geneva Airport to Annecy is operated by the company Frossard. A bus that might be suitable for you, would be the one leaving Geneva Airport at 19:26. If this is too late for you, you can also use CheckMyBus to look for carsharing offers from Geneva Airport to Annecy. You can find all available buses and carpooling offers by making use of our search engine.

        Best regards,
        Your CheckMyBus-Support

    15. Hello,

      I was trying to book a bus ticket to travel from Lyon to Paris on May 8, 2016 for 15 Euros, leaving Lyon at 16:30. However, when I selected “view deal” and was transfered to the bus company’s website I noticed a significant price difference. The price on the Flixbus website is actually 39.50 Euros.

      Could you please let me know why this error is occurring and how I can purchase my ticket for 15 Euros, as it is advertised on the CheckMyBus website?

      Thank you,
      Stefanie

      1. Dear Stefanie,

        unfortunately there is no ticket for 15 Euros available anymore for your preferred time of departure. The bus companies offer a limited amount of tickets for a cheaper rate and once this is sold out, the ticket prices automatically rise. In rare occasions, it can happen that you can find a reduced fare on our page and while you are redirected, another customer already bought the last ticket for this price and a discrepancy occurs.

        Best regards,
        Your CheckMyBus-Support

    16. Would like to noif have station in or around Decatur Illionis leaveing tomarrow any time for Little Rock Arkansas

      1. Dear Charles,

        Greyhound Bus Lines operates a daily connection from Decatur, Illinois to Little Rock, Arkansas. The bus leaves Decatur at 6:55 pm.

        Best regards,
        Your CheckMyBus-Support

      1. Dear Lindsey,

        For now it’s possible to find connections from Munich to Zurich just until the end of April. Bus providers update their data daily so it could be that they give out their availabilities within the next few weeks. Therefore, we recommend you to kindly check again the connection by the end of January.

        Best regards,
        Your CheckMyBus-Support

    17. Hello! I would like to purchase a bus ticket online, but I don’t have a credit card. My friend is ready to help me and provide his card for buying my ticket. Would it be a problem, if I have a ticket bought by another person? The question came to my mind because of the DBahn rule:

      Remember that you’ll need to take the original credit card with you to support a print-at-home ticket, unless you choose to use another credit or debit card as ID.

      Thank you!

      BR,
      Anna

      1. Dear Anna,

        Where exactly do you want to travel by bus?
        Since the payment methods offered differ from one bus provider to the other, you do not necessarily need a credit card to book your ticket. For instance, you may also be able to pay via debit card, PayPal or similar online payment services.

        Best regards,
        Your CheckMyBus-Support

        1. Hello again,

          I want to travel from Amsterdam to Berlin, and the main question is, if I can use a card of my friend, who is not travelling with me, to buy the ticket online? Is it not necessary that the name on the card should be the same as the name in the passport of the passenger?

          Thank you!

          Kind regards,
          Anna

          1. Dear Anna,

            in this case it is not a problem. When boarding the bus, the bus driver will only ask you for your ticket and your ID. It does not matter who paid for the ticket, as long as it has your name on it.

            Best regards,
            Your CheckMyBus-Support

    18. Hi,
      I used your website to check the time and fare and then click View Deal, it leads me to the aircoach website to book. However, I wonder why there are different time and fare on the aircoach website??
      I’m planning to travel from Dublin airport to Belfast on 12th Sep with my sister. I used CheckMyBus and it reveals there is a bus departs at 17:10 with the 4.35 pounds per person. But when I click View Deal, it let me choose again but there is no bus depart at 17:10 and also not the price of 4.35 pounds. What did I miss? What happened?

      Thank you very much.

      1. Dear Claire,

        although we always do our best to keep our offers up to date, it can occasionally happen that the last ticket for the bus of your choice is booked while you use our site to search for connections. This is a rare exception but it explains why you could still find your preferred bus on CheckMyBus but not on the actual bus provider’s page.

        Best regards,
        Your CheckMyBus-Support

    19. Hi,I have a Visa card from a German bank.I am trying to book my tickets for my two way journey from Rotterdam to London but the transaction is being declined.I have used the same visa card elsewhere for several online bookings and it works perfectly.

      1. Dear Akanksha,

        please note that CheckMyBus is a bus search engine and that we do not operate bus journeys ourselves. Once you have chosen your ticket on our website, you will be forwarded to the respective bus company’s page where you can book your bus ticket. Consequently, if you face any problems with the booking process or afterwards, you need to directly contact the bus company of your choice.

        Best regards,
        Your CheckMyBus-Support

    20. I have booked two tickets for tonight’s trip from Paris to Amsterdam. How long will i get the confirmation number? I booked online. Will someone please answer me.

      1. Dear Lovelinda,

        CheckMyBus is a bus search engine and since we do not operate bus trips by ourselves, you will be forwarded to the respective bus provider once you have chosen to book a ticket on our website. Consequently, if you face any problems with the booking process or afterwards, you will need to directly contact the bus company.

        In general, you should receive the confirmation of your booking via e-mail shortly after the booking is finalized. In your case, there are several bus providers operating the trips from Paris to Amsterdam (FlixBus, iDBUS, megabus and MeinFernbus) – please approach the customer service of the respective bus company you have booked your ticket at with your inquiry.

        Best regards,
        Your CheckMyBus-Support

    21. I have booked two tickets for tonight but i haven’t got the confirmation number. What will happen to my card payment? Please reply asap. Thank you.

      1. Dear Lovelinda,

        Please note that CheckMyBus is a search engine for bus trips only – we do not operate the trips by ourselves. Once you have chosen a ride on our website, you will automatically be forwarded to the bus company’s site to book the ticket. You should then receive a confirmation of the booking via e-mail by the bus provider you decided to make the reservation at.

        Therefore, if you experience any problems during or after the booking, please contact the respective bus company directly, in order to receive any information regarding your ticket promptly.

        Best regards,
        Your CheckMyBus-Support

    22. What is the cancellation policy for bus ticket booked from Munich to Innsbruck on 21st September morning.
      Also please inform how the ticket will be delivered to me in India

      1. Dear Sanjay,

        The bus route from Munich to Innsbruck on September 21 will be operated by the bus company MeinFernbus. If you wish to cancel your bus ticket, you can do so online on their website up to 15 minutes before the bus departure. For this, you have two choices: First, you can receive a coupon for the sum of your tickets’ prices to use for another bus trip with MeinFernbus. Second, you can get a refund of your money – in this case, you will need to pay a cancellation fee of approximately $17 per person and per trip.

        In general, the bus ticket will be sent to you via e-mail when you finalize the booking. MeinFernbus requires you to either have a printout of the ticket or a mobile version (on your smartphone) with you when you enter the bus.

        Best regards,
        Your CheckMyBus-Support

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